0845 charges with Big Bundle

[Anonymous]

Ok, I know the T&C's say 0845 numbers get charged and aren't included in the Big Bundle but most people don't want to waste their lives wading through T&C's. It certainly comes to O2 customers surprise when they get charged separately for a call to a UK call centre. This is no more than sneaky and I'll be looking to change provider.

[Cleoriff]

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@Anonymous wrote:
So do you blame providers for making T&C's so long and complicated that most of us can't be bothered to read them all?

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I think they are annoying without a doubt.

However having been caught out in the past I realise it's in my own interests to understand what I am signing up to. If I don't, I have no right to complain really :smileywink:...

[Anonymous]

I first noticed in myo2 app under the calling plan details what is charged for etc.

[Anonymous]

Well it seems nobody here thinks it's sneaky so I must be wrong. Does everyone here believe long winded and complex T&C's are a way of bamboozling customers (and I know this is not just an O2 problem)?

[Bambino]

It's common knowledge that 0845 numbers are not included. Most mobile networks charge for 0800 as well, except for Three, I believe. Many companies will be changing these numbers soon, if they haven't already.

http://www.thisismoney.co.uk/money/bills/article-2681592/0845-numbers-replaced-ahead-likely-ban.html

[Anonymous]

Well it doesn't seem common knowledge for some customers.

[Anonymous]

You should in your myo2 & in the leaflet you got with your sim have something saying these chEges

[Anonymous]

I'm not sure if you have read any of my replies Spitfire..

[Anonymous]

I have actually, it's just that the t&c are there to be read so you don't get caught out like yourself. & as @Bambino said it is common knowledge with all networks. You are lucky that you are on payg, you can go somewhere else suitable for you without having to terminate & have any outstanding fees

[Bambino]

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@Anonymous wrote:
Well it doesn't seem common knowledge for some customers.

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Are you really saying that after all the time these numbers have been in existence, you didn't know that they were chargeable calls? Where have you been living?

[jonsie]

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@Anonymous wrote:

Hi @Anonymous 

I might be wrong but I think they were never inclusive on pay and go... Do you remember @jonsie ?

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These numbers have never been free on P&G or contract. 

Alternate numbers....http://www.saynoto0870.com/