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Level 1: Joiner
Posts: 2
Registered: ‎27-03-2011

02 online chat help

Hi, I am hoping someone can help me. I was in my 02 accounts looking to see if my tarif had changed to an iphone tarif because i was unable to connect to the internet after 4 days. While in 02.co.uk a chat box appeared asking if i wanted help. I messaged and got a reply including an email with some settings. I need to get back to that help and have no idea where to find it. Anyone know.
Posts: 26,225
Topics: 242
Solutions: 1,583
Registered: ‎29-07-2008

Re: 02 online chat help

It pops up when you browse the online shop if there is someone available.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - Nexus 4 Android 5.1.1
Posts: 32,304
Topics: 252
Solutions: 2,175
Registered: ‎04-01-2009

Re: 02 online chat help

Be patient and as soon as someone is free, the pop-up box will open. I have found browsing the tariffs seems to be the quickest option.
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Level 1: Joiner
Posts: 2
Registered: ‎27-03-2011

Re: 02 online chat help

Thanks to you both for your replies. I wondered why it just popped up from nowhere. I spent half an hour trying to find a link to it.
Level 1: Joiner
Posts: 2
Registered: ‎13-06-2013

Re: 02 online chat help

Hello, can someone help me with my billing. It is more than I was expecting, it's like 66 pounds and I dont even use my card. I am abroad, but I took out the UK sim card and I've put another one that I have bought here(abroad). So if i dont use my UK sim card, why it is 66 pounds without using it. 

Posts: 6,899
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Registered: ‎13-04-2012

Re: 02 online chat help

You must have some other charges on your account could it be for services used before you left the uk

Posts: 35,443
Topics: 290
Solutions: 3,637
Registered: ‎04-04-2012

Re: 02 online chat help


NatiaNL wrote:

Hello, can someone help me with my billing. It is more than I was expecting, it's like 66 pounds and I dont even use my card. I am abroad, but I took out the UK sim card and I've put another one that I have bought here(abroad). So if i dont use my UK sim card, why it is 66 pounds without using it. 


Click on "My O2" at the top right of the page and you can see a breakdown of your bill.

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Posts: 26,225
Topics: 242
Solutions: 1,583
Registered: ‎29-07-2008

Re: 02 online chat help

Check your MyO2 online account for any unauthorised usage or orders placed against your account.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - Nexus 4 Android 5.1.1