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Level 1: Joiner
calphurnia
Posts: 2
Registered: ‎27-03-2011

02 online chat help

Hi, I am hoping someone can help me. I was in my 02 accounts looking to see if my tarif had changed to an iphone tarif because i was unable to connect to the internet after 4 days. While in 02.co.uk a chat box appeared asking if i wanted help. I messaged and got a reply including an email with some settings. I need to get back to that help and have no idea where to find it. Anyone know.
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perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: 02 online chat help

It pops up when you browse the online shop if there is someone available.
Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
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jonsie
Posts: 16,529
Topics: 137
Solutions: 1,685
Registered: ‎04-01-2009

Re: 02 online chat help

Be patient and as soon as someone is free, the pop-up box will open. I have found browsing the tariffs seems to be the quickest option.
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Level 1: Joiner
calphurnia
Posts: 2
Registered: ‎27-03-2011

Re: 02 online chat help

Thanks to you both for your replies. I wondered why it just popped up from nowhere. I spent half an hour trying to find a link to it.
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Level 1: Joiner
NatiaNL
Posts: 2
Registered: ‎13-06-2013

Re: 02 online chat help

Hello, can someone help me with my billing. It is more than I was expecting, it's like 66 pounds and I dont even use my card. I am abroad, but I took out the UK sim card and I've put another one that I have bought here(abroad). So if i dont use my UK sim card, why it is 66 pounds without using it. 

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damien1
Posts: 5,453
Topics: 75
Blog Posts: 0
Registered: ‎13-04-2012

Re: 02 online chat help

You must have some other charges on your account could it be for services used before you left the uk

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MI5
Posts: 17,171
Topics: 180
Solutions: 2,347
Registered: ‎04-04-2012

Re: 02 online chat help


NatiaNL wrote:

Hello, can someone help me with my billing. It is more than I was expecting, it's like 66 pounds and I dont even use my card. I am abroad, but I took out the UK sim card and I've put another one that I have bought here(abroad). So if i dont use my UK sim card, why it is 66 pounds without using it. 


Click on "My O2" at the top right of the page and you can see a breakdown of your bill.

Samsung S3 i9305 Dual SIM Three UK / giffgaff
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Samsung ATIV s EE 4G
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perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: 02 online chat help

Check your MyO2 online account for any unauthorised usage or orders placed against your account.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.