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Apple iOS Devices (iPhone, iPad)

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Level 1: Joiner
Posts: 2
Registered: ‎24-09-2013
Accepted Solution

you are not subscribed to a mobile data service

hi. I have just updated my iphone4 to ios7 and changed my 02 tariff at the same time. I can now not use 3g even though i have plenty of allowance. Not sure if this is a problem with my phone or my network? advise please. 

Posts: 52,943
Topics: 368
Solutions: 4,829
Registered: ‎04-04-2012

Re: you are not subscribed to a mobile data service

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Upgrade-but-phone-not-working/td-p/534632
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Posts: 27,372
Registered: ‎17-04-2012

Re: you are not subscribed to a mobile data service

[ Edited ]
Check the network by going here

http://status.o2.co.uk

Reset the phone by.

Settings , general , reset , reset network settings.

And give your SIM card a clean.

Complete any sim swap.

Level 1: Joiner
Posts: 2
Registered: ‎24-09-2013

Re: you are not subscribed to a mobile data service

I have reset the network settings and I am in central london for good coverage. 

 

No joy. i don't really want to reset the phone back to factory settings. 

Posts: 14,260
Topics: 250
Kudos: 1,247
Ideas: 2
Solutions: 1,081
Registered: ‎13-08-2008

Re: you are not subscribed to a mobile data service

What data bolton did they put you on check my o2 ? if not Iphone data then you need to change apn or get o2 to put you on iphone data.

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Fringe outdoor 4g now part of the 91% coverage outdoor)
Posts: 27,372
Registered: ‎17-04-2012

Re: you are not subscribed to a mobile data service

What I say does not do a factory reset.

Phone 02 to get the account checked.

202 contract.
4445 payg