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Level 1: Joiner
louiseR
Posts: 2
Registered: ‎24-09-2013
Accepted Solution

you are not subscribed to a mobile data service

hi. I have just updated my iphone4 to ios7 and changed my 02 tariff at the same time. I can now not use 3g even though i have plenty of allowance. Not sure if this is a problem with my phone or my network? advise please. 

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MI5
Posts: 26,369
Topics: 233
Solutions: 2,888
Registered: ‎04-04-2012

Re: you are not subscribed to a mobile data service

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Upgrade-but-phone-not-working/td-p/534632
Samsung S3 i9305 Dual SIM. Asus Fonepad.
(HTC One M7. Samsung ATIV s. Xperia Z1.)
Note 4 (still) pre-ordered.
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bandofbrothers
Posts: 22,969
Topics: 885
Solutions: 2,023
Registered: ‎17-04-2012

Re: you are not subscribed to a mobile data service

[ Edited ]
Check the network by going here

http://status.o2.co.uk

Reset the phone by.

Settings , general , reset , reset network settings.

And give your SIM card a clean.

Complete any sim swap.

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.0.2
iPad Air ~ iOS 8.0.2

Support Uk O2 Jobs.
Mea familia est mea vita.
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Level 1: Joiner
louiseR
Posts: 2
Registered: ‎24-09-2013

Re: you are not subscribed to a mobile data service

I have reset the network settings and I am in central london for good coverage. 

 

No joy. i don't really want to reset the phone back to factory settings. 

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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: you are not subscribed to a mobile data service

What data bolton did they put you on check my o2 ? if not Iphone data then you need to change apn or get o2 to put you on iphone data.

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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bandofbrothers
Posts: 22,969
Topics: 885
Solutions: 2,023
Registered: ‎17-04-2012

Re: you are not subscribed to a mobile data service

What I say does not do a factory reset.

Phone 02 to get the account checked.

202 contract.
4445 payg

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.0.2
iPad Air ~ iOS 8.0.2

Support Uk O2 Jobs.
Mea familia est mea vita.
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