Hi there gp2014, sorry u having all this problems. As for the GED reference it's bank reference assigned to the Direct debit, and it's used to trace payments. If u been asked for that it may be that the dd amount is not matching what u say is being taken from your bank??? This is just a guess, but you would be better speaking to 202, customer services, and clarify what is happening, either way they should be able to help u there and then. The complaints link generates an email that is put in a queue, and it's taking on average about 2 weeks ( they have up to 28 days) to get back to you. So u might be better of ringing cs...hope this helps, let us know how u got on, if u can.
