useless customer service

[Anonymous]

i only want to unlock my iphone, when i came across sandie from the e-chat...who refused to help me because i spelt my name in the chat as tanya instead as on the contract tanja...

and as that wouldnt be enough.. the link sent to me to unlock it, doesnt even work....O2 you suck

[Anonymous]

Try

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form


Free to contract customers and £15 to payg.

If you have the iPhone 6 then they won't unlock it yet for a while.

O2 help link http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network#qs

[MI5]

Unfortunately you failed the security check which is there to protect yourself and other customers.....

[Anonymous]

I just spent a wasted hour speaking to 4 guru's about why ive been charged 80 quid for a 20 pound contract for the last two months. even after copying and pasting my bank statements to them all i got was something about a GED number. customer serivce sucks...02 sucks! im cancelling my contract

[Anonymous]

Any company can be a good company when everything is going right. you really see what a company is when they screw up and treat you like theres something wrong with you.

[Anonymous]

Hi

I'd put your concerns in writing here http://www.o2.co.uk/how-to-complain/complain

If your out of contract then it's obviously down to you if you wish to cancel and give 30 days notice altogether, or via a pac code.

[MI5]

---

@Anonymous wrote:

I just spent a wasted hour speaking to 4 guru's about why ive been charged 80 quid for a 20 pound contract for the last two months

---

If you look in your My O2 it will give you a full breakdown of what the charges are for.

MMS messages are chargeable and some numbers are not included in allowances.

http://www.o2.co.uk/help/everything-else/special-numbers

[jonsie]

Never heard of a GED number but I presume it's a number not included in your allowance?

[jonsie]

Apparently it's a bank reference number for transactions.

[Anonymous]

Complaint department useless. Very often it is waste of time.