Solved: unlocking my old iphone

Anonymous · ‎01-07-2016

I am trying to unlock my old device but having typed in the IMEI number my request is rtefised and the following message posted 'Your request to unlock your device could not be sent Please try again'. I have tried this on several occassions - can you help please? many thanks S

MI5 · ‎01-07-2016

There is a problem with iPhone unlocking at the moment.
The advice is to wait 7 days and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

gmarkj · ‎01-07-2016

Do you still have an account/contract with o2?
If yes, have you checked that the IMEI number matches what is on My o2?
Have you tried another sim (from the new provider) in it? Does that work or say network locked?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎01-07-2016

There is a problem with iPhone unlocking at the moment.
The advice is to wait 7 days and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎01-07-2016

@MI5 wrote:
There is a problem with iPhone unlocking at the moment.
The advice is to wait 7 days and try again.

Hopefully less than that @MI5 as the first post we saw re this issue was stating from 27th June...so should be 3 days now...If they get the 'problem' sorted of course?

Veritas Numquam Perit

MI5 · ‎01-07-2016

In the absence of any updates....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎01-07-2016

@MI5 wrote:
In the absence of any updates....

Ok....

Veritas Numquam Perit

MI5 · ‎01-07-2016

@Martin-O2 any updates on the iPhone unlocking problem?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎05-07-2016

First tried to unlock on the 29th, still not working after attempting to unlock yesterday evening.

Received an 'unlatch failed' sms and email this morning.

Cleoriff · ‎05-07-2016

If you are having these issues @Anonymous then you are better off contacting CS.. http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎05-07-2016

There have been problems recently with iPhone unlocking due to system issues.
If the system is still down I'm afraid it will be a case of waiting until it's fixed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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