on 02-08-2012 18:49
Just follow the instructions here:
on 02-08-2012 20:15
There is a £15 unlock fee on P&G which is taken from the credit on your phone. If you have insufficient credit the unlock will not go ahead.
on 02-08-2012 20:50
It's usually taken once the unlock procedure starts which is anytime between 3-10 days of filling in the form and submitting it.