I am sure they are doing all they can to resolve, but that does not excuse them from not having an up to date resolution time line on the main home page so that everyone can see what is happening, just like Donnelly said. Surely you want to keep your customers informed of what is happening, no good having it hidden away where most people mself included would never find it. I tried countless times to call cust services with no joy and no online help being available!! Just had a tough day at work and got stuck in traffic jam to find I could not inform wife and young children of my delay, not acceptable.
Billster I whole heartedly agree I have a work emegency duty phone diverted to this one as O2 us usually more reliable than the other networks. The irony is the other network has a full signal but I cannot get to the other phone to cancel the divert and have no way of knowing when I will get a signal again
That page won't open, maybe it's because so many angry customers are trying to access it and yes, these money grabbing types care more on their homepage about advertising their services as opposed to maintaining good custover relationships. This is dreadful service. Seriously making me think about changing networks.
Totally agree, I cannot believe there has been no information given out clearly identifying the problem and at least giving an estimated time for the service to be resumed. My iphone is new and thought it was faulty. I contacted the supplier who told me of the problems. He advised me to contact o2. From a customer service point of view this really needs to be addressed. My phone is my business and has no doubt lost me money today. Not happy, very poor!
on 11-07-201220:38 - last edited on 12-07-201209:22 by Shaz
Yes complete loads of ****! Oh well I am home now and will just have to accept that my phone may not work til tmw, shame as I too need my phone for being on call with work....oops! Good luck with your phone and being contactable.
I agree that there should at least be a VERY obvious link to the status page on the website home page (status page crashes 9 times out of 10 you try and load it anyway). O2's customer service in my opinion is second to none in all the years i've dealt with utility companies, which is why I am very surprised at the lack of info available to customers regarding this problem. According to the various press articles now on the web about this, we as customers are being urged to check O2's Facebook and Twitter pages for updates. Well what if we don't use either of these? Not all of us think social networking is the be all and end all like others.
I've read so much crap over the net about loss of business or whatever regarding work... Have you never heard of emails? Or maybe ask to borrow another phone from someone? In this day and age, not one person has ONE mobile to themselves. Everyone has access to the internet or reachable by phone one way or another... and shocking service? I have been with O2 since 2003 and as mentioned before, I have never experienced an issue like this and these things CAN happen as it's the 21st century and technology isn't amazing just yet. Things will break down and stop working from time to time. Remember when Blackberry's had their outage for like three days? Every snotty, annoying and worthless idiot in the country blamed the networks, when it was infact, the manufacturers' servers that had gone down. It just shows that people (especially the British) are so quick to judge before asking questions and it's not as simple as just opening up a webpage to input some information to tell people. It's about finding out the problem before making any official announcements, incase they're wrong which could lead to legal issues. It's all in your terms and conditions of contracts that O2 can-NOT promise the service will be without fault. Especially with the recent weather conditions. It's a matter of being patient. My phone worked with texts but not calls, but I'm okay with that. I too am waiting for work based calls, but I'm patient. I know these things can happen and there's nothing I can do about it. I do not wish compensation. It will only be a few pounds anyway if anything. So no point. PATIENCE!!
Here Here bransoj...!!!!! I also have been with o2 for over 10yrs and there has never been a network problem like this before. At least let 02 explain themselves. I've not been able to make or receive call's all day but never bothered. After having difficulty calling a few people this morning, I kind of guessed It was a network problem. Innocent until proven guilty. O2, I'm sure value their customer's! Look at the amount of rewards, freebie's and all the other treat's o2 offer their customer's! No other network's that I know of have tariff's and reward's like o2. O2 are a great network, and I have every faith they will resolve matter's soon! It's not that bad! It's only a mobile telephone, It's not a lung? We Will Survive!! Simple's XxX 8@p