I've read so much crap over the net about loss of business or whatever regarding work... Have you never heard of emails? Or maybe ask to borrow another phone from someone? In this day and age, not one person has ONE mobile to themselves. Everyone has access to the internet or reachable by phone one way or another... and shocking service? I have been with O2 since 2003 and as mentioned before, I have never experienced an issue like this and these things CAN happen as it's the 21st century and technology isn't amazing just yet. Things will break down and stop working from time to time. Remember when Blackberry's had their outage for like three days? Every snotty, annoying and worthless idiot in the country blamed the networks, when it was infact, the manufacturers' servers that had gone down. It just shows that people (especially the British) are so quick to judge before asking questions and it's not as simple as just opening up a webpage to input some information to tell people. It's about finding out the problem before making any official announcements, incase they're wrong which could lead to legal issues. It's all in your terms and conditions of contracts that O2 can-NOT promise the service will be without fault. Especially with the recent weather conditions. It's a matter of being patient. My phone worked with texts but not calls, but I'm okay with that. I too am waiting for work based calls, but I'm patient. I know these things can happen and there's nothing I can do about it. I do not wish compensation. It will only be a few pounds anyway if anything. So no point. PATIENCE!!