Solved: o2 Tracks off track??

Anonymous · ‎19-08-2014

Has anyone else been experiencing issues with loss of service to this premium service lately? The lady two months I have been paying for this service and I have encountered major issues. The app constantly closes down or throws me out.. The odd occasion that I manage to get to the music it cuts off within seconds!! It is extremely frustrating and I seem to have no luck trying to get support from o2 about this issue. Anyone got any ideas please???

MI5 · ‎19-08-2014

My app updated today so check if you have the latest updates installed.
Deleting and reinstalling may also help.
I've not had any of the issues you have experienced but it does hang sometimes when updating.
Closing and reopening usually fixes that issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎19-08-2014

@MI5 uses this feature.

Maybe he can advise if he has been affected.

Anonymous · ‎19-08-2014

Help link http://www.musicqubed.com/o2tracks/solutions.html

Anonymous · ‎19-08-2014

Thanks but unfortunately none of the problem solving techniques have fixed the problem 😞

Anonymous · ‎19-08-2014

Sorry to hear that. 😞

Hopefully O2 will reimburse you for the times you've not been able to use it.

Similar link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),T...

Customer Services on 202 should be able to assist you.

MI5 · ‎19-08-2014

My app updated today so check if you have the latest updates installed.
Deleting and reinstalling may also help.
I've not had any of the issues you have experienced but it does hang sometimes when updating.
Closing and reopening usually fixes that issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎19-08-2014

I've been using it for 3 months with none of the problems stated. I had the update this morning but haven't used it since.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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