O2 Community

Get help, share tips and chat

Apple iOS Devices (iPhone, iPad)

Reply
Level 2: Apprentice
Posts: 8
Registered: ‎04-06-2013
Accepted Solution

my iphone says o2 but doesnt get no bars of signal?

recently brought a new iphone 4s off a friend(was factory reset before i started using it), got a brand new micro sim from o2 shop (pay as u go) and installed, phone works, wifi works, set up itunes account and downloaded apps and works, yet cant get any signal or make/recieve cals/texts?? it says o2 in top left, but no bars of signal?

 

thanks in advance people Smiley Happy

Posts: 26,920
Topics: 245
Solutions: 1,612
Registered: ‎29-07-2008

Re: my iphone says o2 but doesnt get no bars of signal?

Make sure you have the correct APN settings depending on whether you have an iPhone tariff or not:

 

http://mobileguide.o2.co.uk/devices/device.jsp?deviceId=666&tab=8&step=2&settingId=3303

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Level 2: Apprentice
Posts: 8
Registered: ‎04-06-2013

Re: my iphone says o2 but doesnt get no bars of signal?

i assume everything is correct with tarriff/sim(as its a micro sim which only goes in iphone) etc as the person in the shop put the sim in the iphone themselfs so obv knew it was for iphone, would it be anything to do with the iphone, like blocked or something? (my friend said it was working on the o2 sim he had tho.....??)

Posts: 26,920
Topics: 245
Solutions: 1,612
Registered: ‎29-07-2008

Re: my iphone says o2 but doesnt get no bars of signal?

If the APN is correct (have you checked?) have you got data turned on?

 

http://support.apple.com/kb/HT4203

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Level 2: Apprentice
Posts: 8
Registered: ‎04-06-2013

Re: my iphone says o2 but doesnt get no bars of signal?

yes, and yes
Level 2: Apprentice
Posts: 8
Registered: ‎04-06-2013

Re: my iphone says o2 but doesnt get no bars of signal?

that link says to change the mms apn..... so i did.

BUT doesnt mention the mobile data apn? (which is still set to payandgo.02.co.uk - vertigo - password)

Posts: 35,034
Topics: 276
Solutions: 2,272
Registered: ‎04-01-2009

Re: my iphone says o2 but doesnt get no bars of signal?

If you can't make/receive calls it suggests a problem with the sim. Try a reset by holding the on button and home button down until the Apple logo appears, then release. If that doesn't work I would try removing and reinserting the sim card. Failing that, it's a trip back to the o2 or Apple store to get it checked out.

O2 Community | Forum authority badge
thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013

Roaming via wifi from various bars in Thailand. All replies subject to time of day and quantifiable amount of Thai whiskey!!
Level 2: Apprentice
Posts: 8
Registered: ‎04-06-2013

Re: my iphone says o2 but doesnt get no bars of signal?

ive tryed all the resets etc, and tryed it in my own iphone 4 and sim works fine (this new iphone 4s is a present for my mum)

 

so it looks like the phone is maybe locked? but if thats the case, then how comes it says o2 with no signal bars as opposed to "no service" or "unregistered sim" etc? :/

 

is there anyway i can check if the phone is unlocked atall? it was originally on o2 contract

Posts: 27,372
Registered: ‎17-04-2012

Re: my iphone says o2 but doesnt get no bars of signal?

Ask the original owner if they requestSmiley Winkd an unlock from 02. It's free for a contract customer.

Or just try another networks sim in it.

It may be that the iPhone itself is having problems which could be sorted out by making an appointment at an Apple Genous Bar. If under warranty the repair / replacement would be free.

Posts: 13,396
Topics: 222
Kudos: 959
Solutions: 1,018
Registered: ‎13-08-2008

Re: my iphone says o2 but doesnt get no bars of signal?

It is a strange one this if on o2 it would work with any o2 sim.

 

Ring o2 to check imei bar status

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)