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iphone6

Anonymous
Not applicable

on ‎09-04-2016 10:36

on ‎09-04-2016 10:36

My device thinks that headphones are connected, but they are not.

So the microphone and speaker are not working. Only when i put in the headphones..weird....

 

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viridis
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on ‎09-04-2016 10:51

on ‎09-04-2016 10:51

Check for fluff or dirt in the port, it's the main reason this happens.
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MI5
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on ‎09-04-2016 10:58

on ‎09-04-2016 10:58

If not fluff, take phone to an apple store to have it looked at.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
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on ‎09-04-2016 11:03

on ‎09-04-2016 11:03

If the above advice doesn't work then try a reset or restore by iTunes before going to an Apple Store just to rule a glitch out

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adamtemp64
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on ‎09-04-2016 12:12

on ‎09-04-2016 12:12

https://support.apple.com/en-gb/HT203794 apples advise on the issue as above clean the socket carefully

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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MI5
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on ‎09-04-2016 13:11

on ‎09-04-2016 13:11

Common problem on all devices with open sockets as they collect fluff from your pocket which then gets pushed in further when you insert the headphones.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
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on ‎09-04-2016 13:16

on ‎09-04-2016 13:16

Another reason I use Bluetooth stereo headsets (backbeat 903) and even have a waterproof case protecting my ports lol

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎09-04-2016 13:18

on ‎09-04-2016 13:18

I've got a plastic plug I keep in mine to protect it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
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on ‎09-04-2016 13:28

on ‎09-04-2016 13:28

I have even seen 3.5mm plugs that act as an IR remote ! But not just earphone sockets affected by this all plug in ports !

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎09-04-2016 13:35

on ‎09-04-2016 13:35

Yes, you need to keep them all clean.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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