iphone 5 not turning on

[Anonymous]

i have just received my phone back from it being "repaired", i still cant get it to respond despite it supposedly having a new battery and software update, it has been charging for close to an hour now and the screen remains black, any ideas?

[viridis]

press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If that fails, Send it immediately back and state the fault was not fixed and the stated repairs did not take place.
Take pictures of the condition of the phone for possible later use.

[MI5]

What happens when you connect to iTunes?

[Anonymous]

Sounds like they didn't touch it. Did you use o2's repairs service?

[Anonymous]

nothing at all happens when i try it, charged it overnight and it was the same this morning, bit peeved off to be honest! It was out at the Repair service and i got the note back saying they had tested it and changed the battery and done the software update but it doesnt look as though anything has been done

[Anonymous]

Another anova horror story where we usually tell people to avoid them & go straight to the manufacturer. If you go to Apple, they will look at it for you but if it's out of warranty then there maybe a fee for a replacement handset

[Cleoriff]

Yes it's sad that people don't contact Apple first. They have a good repuation for advising over the phone and then taking handsets (whatever the age) in for repair. Though as @Anonymous said...if out of warranty they will charge. Apple support link here...IF needed https://www.apple.com/uk/support/contact/

[Anonymous]

Just a thought. My daughter has had a similar problem with her iPhone 5c not switching on even after charging overnight. When I was looking on the Apple website for help, I noticed a link to a problem relating to a faulty sleep/wake button. When I called Apple help, they said that this related to the iPhone 5 only and not the 5c or 5s. So if your phone is a 5, may be worth checking with Apple if it applies to your phone.

[Anonymous]

Just found the web page here:

https://www.apple.com/uk/support/iphone5-sleepwakebutton/

HTH.