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Level 1: Joiner
theoptician
Posts: 4
Registered: ‎19-11-2012
Accepted Solution

iphone 5 activation

Apologies if this has been brought up before but I 'm unable to activate my Iphone 5 - I can get to the activation stage in the set up process on the Iphone and then get the screen saying that I need to either contact an Apple store or ring Apple Care - I only requested a change to a nano sim from O2 this morning but assume this has been done as the nano sim in a converter allows me to make calls on my old Iphone - is it a case of waiting longer or have I got a problem?

Many thanks

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Level 7: Part Timer
w3dal2012
Posts: 154
Registered: ‎15-09-2012

Re: iphone 5 activation

what happens when you have the phone connected to iTunes and you do a restore (with the sim card in)
apple fan boy :smileyhappy:
====================
iPhone 5, iPad 3 and a shiny MBP
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Level 1: Joiner
theoptician
Posts: 4
Registered: ‎19-11-2012

Re: iphone 5 activation

When I connect the Iphone to my computer and Itunes I just get the ' there is a problem activating....'

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Level 44: Clearly Talented
Liquid
Posts: 5,942
Registered: ‎18-09-2012

Re: iphone 5 activation

I think the issues it setting up may be an apple problem.

The sim activation is a separate problem altogether:smileysad:

Have a look at iTunes try repairing it and resigning into your apple ID.

Ill see about finding the apple service status.

What phone are you coming from?
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told :smileywink:
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Level 7: Part Timer
w3dal2012
Posts: 154
Registered: ‎15-09-2012

Re: iphone 5 activation

[ Edited ]

running latest version of iTunes? and the iPhone is connected to your wireless network?

apple fan boy :smileyhappy:
====================
iPhone 5, iPad 3 and a shiny MBP
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Level 1: Joiner
theoptician
Posts: 4
Registered: ‎19-11-2012

Re: iphone 5 activation

I have full signal strength and wi-fi from my home broadband - as I say the nano SIM in a converter works perfectly in my old Iphone 3 - the network's O2 - I bought the Iphone 5 directly from Apple - the message on Itunes is simply There is a problem with your Iphone Please visit Service Answer Centre..... have I just got a faulty Iphone?

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Level 1: Joiner
theoptician
Posts: 4
Registered: ‎19-11-2012

Re: iphone 5 activation

Sorry I should have said the Iphone 5's brand new out of the box today

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Level 44: Clearly Talented
Liquid
Posts: 5,942
Registered: ‎18-09-2012

Re: iphone 5 activation

Unless you have a old or broken copy of iTunes it does sound like the phones naff:smileysad:
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told :smileywink:
Please use plain text.