Apple iOS Devices (iPhone, iPad, etc.)

[JoshUK]

OK so 10 days ago I requested for my iPhone to be unlocked, this morning I got the text message say its been unlocked however when I connect the phone to my mac Itunes says its still not supported (with new sim inserted) any help?

[MeSw]

Hi!

Restoring your iPhone should fix the problem. Do try to make a back up before you start the proces (just to make sure). 

Gl & let us know how it works out!
 

[unhappyH]

Maybe their system hasn't registered the unlock!?!?!

I requested my phone be unlocked several weeks ago, recievied the text to say it had happened and now that I've gone to put a new sim card in etc, it's not working!

I spoke to someone on livechat and was told there was no record of my request, and that they would have to start the process again!

This now leaves me with NO PHONE for up to 10 days, althuogh they did finally say they would mark it as a priority request, whatever that means!!!

[JoshUK]

doesnt work when re-setting iPhone tried it twice, i hope I dont have to request it again I've struggled without it for 10 days cant ring work or anything, whats the next step then?

[unhappyH]

No idea what the next step is, but my very ranty chat with them last night may have paid off!

Despite no email from them to say it has been done, I've synced (again) and it all works!

So goodbye O2, and hopefully I won't have any hassles with my new provider (Who actually can provide the service I pay for when it comes to phone signal and 3G signal too!)

[MeSw]

After the reset, have you tried taking the SIM out & putting it back in again? Might be worth a try. 

Since you received a message saying that the SIM is unlocked, I'd say that is not the problem, but based on what unhappyH says, it might be worth double checking with O2 ("Contact Us" at the bottom of the page), to see if the unlocking was successful. You might also want to check with them if the unlock is active straight after you receive the message or if you need to wait a couple of hours. 

GL & keep us posted! 

[JoshUK]

they just gave me the number for the iphone support team, which turned out useless, i cant sync my phone with the new sim in as i get the error message in iTunes so there is no way to click sync etc as its not there, even when i try it with my o2 sim then my other sim it doesnt work

[JoshUK]

Any more idea's unhappy how did you manage to get it sorted when in ring o2 support there not much of a help

[MeSw]

Did the O2 customer service your sim was unlocked? If it is not, I'm afraid there is no other way than asking for an unlock again. 

If O2 does confirm the unlocking of your sim, you know the problem is in your phone settings.