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Level 2: Apprentice
Posts: 1
Registered: ‎26-04-2012

iTunes keeps asking if I want to update my carrier settings, even tho have most current version

Every time I plug my iPad 2 into sync with my MacBook Pro or iTunes sees it on wifi and starts to sync, I get this prompt:  An update to the carrier settings for your iPhone is available. Would you like to install it now?  I keep clicking yes, but the prompt keeps popping up, even tho when I check my iPad, it says I have 12.1, which is supposedly the most current version.   It started a couple weeks ago, and happens EVERY time I sync, about 3 times a day.  Each sync is held up by the prompt, for me to accept it. Syncing used to be seamless, it now needs me to "manage" every sync.  I have done a complete restore on the iPad, but it hasn't solved the problem.

 

I have latest software on BOTH iPad and my computer (iOS, OS X Lion and iTunes).

 

I am on O2 Network in UK on iPad, and my Network for Internet is: BT

 

According to these threads on Apple's discussion boards, I am not the only O2 customer having this issue:  https://discussions.apple.com/thread/4032787?start=0&tstart=0 and https://discussions.apple.com/message/18693764#18693764

Level 1: Joiner
Posts: 2
Registered: ‎01-07-2012

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

I get just the same symptoms as you; same time to start too. Doesn't happen with my iPhone.

I've reported this to Apple... Silence. I expect no-one from O2 has a clue either.
Posts: 14,603
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Registered: ‎13-08-2008

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

Could it be a corupt itunes install issue have you tried a reinstall of itunes?

iPhone 7 128gb on yearly refresh 20gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Fringe outdoor 4g now part of the 91% coverage outdoor)
Level 1: Joiner
Posts: 4
Registered: ‎12-07-2012

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

Same issue here. iPad 1st Gen on O2. Evetyime I connect it to iTunes, up pops "An update to the carrier settings for your iPad is..." Clicked Update Settings many times but still this message appears. Hope we find a fix soon.

Level 1: Joiner
Posts: 1
Registered: ‎16-07-2012

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

Same here and same iPad version.
This has been happening for about two weeks now.
Level 2: Apprentice
Posts: 3
Registered: ‎11-07-2012

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

[ Edited ]
I have the same problem if I have my iPad 3 without the sim there isn't a problem even though I am using wifi as soon as I put back the sim and connect my ipad by usb to itunes and straight away the carrier alert flashed up saying An update to the carrier settings for your iPad is available. Would you like to install it now? click install and again this has been happening for the last 4 weeks and every time I connect my iPad to iTunes with usb the carrier alert flashes up and I am not the only one this happens to can you help there is a community board on apple web page with a lot of folks airing their views on this problem I don't have a problem with my iPhone 4s Hope I have explain myself ok Thanks Margaret
Level 2: Apprentice
Posts: 3
Registered: ‎11-07-2012

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

Yes I have reinstalled iTunes and it still happens
Level 1: Joiner
Posts: 2
Registered: ‎06-08-2012

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

Exact same problem here with the iPad 3, O2 sim, MacBook Pro, latest version of software on all of them....

 

Did anyone find a resolution to this? It's driving me insane!

Level 1: Joiner
Posts: 1
Registered: ‎10-08-2012

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

This is driving me nuts now as well. Been happening for a solid 2 months or so with my iPad 2 and Macbook Pro. 

 

Things I've tried: 

 

  1. Applying the update through iTunes with iPad on 3G. 
  2. Ditto but with my wifi connection.
  3. Ditto both above but with iPad connected to Mac by USB.
  4. iTunes reinstall. 
  5. Restored to the oldest backup on iPad I could find. 
  6. Mountain Lion upgrade on Mac (yes I know this isn't strictly speaking anything to do with the iPad but I'm in straw grasping mode right now). 

 

The only thing I haven't yet tried is upgrading to the iOS 6 beta but have been reluctant to do that yet.

 

Asking in an Apple retail store and they say it's a carrier issue. 

Asking in an O2 retail store and they say it's an Apple issue with iOS and/or iTunes. 

 

I've cancelled my recurring monthly subscription with O2 (5 days left to go) and I'm either going to pick up an Orange/Vodafone/3 SIM, or stick to wifi.

 

Has anybody who did get this message managed to make it stop? And what did you do?

 

 

Level 1: Joiner
Posts: 1
Registered: ‎17-08-2012

Re: iTunes keeps asking if I want to update my carrier settings, even tho have most current version

I have been having this problem for months now and it's really annoying me now, I rang O2 and was put through to 5 people the last of which said "that shouldn't be happening" - I was dumbdounded as he sat in silence waiting for me to respond. Eventually he said go in to an O2 shop and speak to them.

 

Yesterday I went to the O2 shop and told them telephone support had told me call in and see them, to which they repiled "They would wouldn't they?" I asked if they could help they said "No" I asked them for a new Sim card which they gave me.

 

I have just ordered a Vodafone Micro-Sim from their website and cancelled my O2 Mobile Broadband subscription. I will try Vodafone next month and see how that is.