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Level 1: Joiner
armie79
Posts: 2
Registered: ‎10-10-2010

iPhone wont connect to the internet

Hi, i recently bought a 2nd hand iPhone 3g which was on an o2 pay monthly contract. I have contacted o2 and have now went from an o2 pay monthly contract to an iphone pay monthly tariff. I was told i would be able to access the internet within 24hrs which has now past and i am still getting the message "Could not activate mobile data network, you are not subscribed to a mobile data service".
Any help would be appreciated, thank you.
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: iPhone wont connect to the internet

You could try a reset network settings.
Have you turned the iPhone off and on?
Or ring customer service to check tariff change has happend.
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Level 1: Joiner
armie79
Posts: 2
Registered: ‎10-10-2010

Re: iPhone wont connect to the internet

I have tried reseting the network settings, and have also turned the phone on and off but still no joy. I'll give it another day to activate then i'll try customer services, thanks for your help.
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Level 2: Apprentice
azzy223
Posts: 62
Registered: ‎11-05-2010

Re: iPhone wont connect to the internet

Hey 'armie79'
Hopefully this quick guide will get you on the web!
Go into settings > General > Network > Cellular Data Network
Then confirm that you have the following settings, if not all you need to do is change them to the ones below!
Cellular Data
APN: idata.o2.co.uk
Username: vertigo
Password: Password
Visual Voicemail
APN: idata.o2.co.uk
Username: vertigo
Password: Password
MMS
APN: idata.o2.co.uk
Username: vertigo
Password: Password
If this doesn't work, why not try restoring your iPhone in iTunes. This will make sure any previous settings that could be corrupt are removed.
Hope this helps
Aaron
iPhone 4 16GB Black
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: iPhone wont connect to the internet

Arron
A reset network settings sets all to idata hence my comment
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.
Level 2: Apprentice
azzy223
Posts: 62
Registered: ‎11-05-2010

Re: iPhone wont connect to the internet

Hey 'adamtemp64'
I was just confirming that 'armie79' had all the correct settings as part of my troubleshooting. If this is the case then as my next step recommended he should try a restore.
Aaron
iPhone 4 16GB Black
Please use plain text.
adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: iPhone wont connect to the internet

The op issue is likely to be an account swap issue a restore would not help.
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.
Level 2: Apprentice
azzy223
Posts: 62
Registered: ‎11-05-2010

Re: iPhone wont connect to the internet

'adamtemp64'
Most tariff changes are done within 24 hours - this is the longest they can take. This is why I am suggesting that 'armie79' completes a restore. If the restore works and 'armie79' is then able to connect to the internet, this saves him having to contact the customer services team tomorrow, and can enjoy the internet as soon as they read this post.
I appreciate your help in trying to resolve this issue.
Aaron
iPhone 4 16GB Black
Please use plain text.
adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: iPhone wont connect to the internet

armie79 did you get to the bottom of this?
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.