on 14-06-2012 17:22
29-07-2012 14:32 - edited 29-07-2012 14:34
I have the same problem with this number being charged to my account. As of Fiday 27th July the total extra added to my bill was £19 for for media messages WHICH I NEVER MADE! - customer service refunded £18.10 and requested I keep checking my bill. Upon checking my bill on 29th July I had another 7 charges to this number relating to 28th July. Customer services have requested their technical team look into this and contact me within 5 days. This needs resolving ASAP
on 01-08-2012 23:15
o2 dont post here much. this is a customer to customer forum. your best bet is to follow the advice already given or contact cs using the live chat function. contact us at bottom of page, wait for live chat to appear then click on that to speak with an online advisor or phone cs directly using 202 on your pay monthly mobile
on 09-09-2012 21:51
To everyone having this showing on their bill
I work for o2 and have had a few people say they have had this charge on the bill and no one knew why
I have found out what it is
The O2 network displays 000000000001234 when a MMS is sent to a EMAIL ADDRESS
this is normally acidental but is a valid charge
on 04-10-2012 11:42
Thank goodness I've found others having the same problem
I have a Blackberry and have been charged on 2 bills so far for media messages to this number which I did not send.
I queried this yesterday on online chat with O2 and was told it's a o2 landline number, whatever that is, but I have not sent anything to that number.
Last month I got credit for the blunder but this time she was adamant and I'm disputing it.
on 07-10-2012 13:15