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iPhone 5C photo issue

Anonymous
Not applicable

Hi guys

I have tried starting a new thread but it doesn't give me an option for post type so won't allow me to do it.

I have an iPhone 5c and for the last month or two when I go to take a photo the screen blanks out and goes fuchsia pink, sometimes it's just half the screen and sometimes the who screen. I have done a complete restore to factory settings and set up as a new phone again but it happened again today while trying to do a snapchat. Any ideas?

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jonsie
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Hi @Anonymous and welcome to the forum.

Perhaps @Toby can move this as a new thread.

If you've factory reset the phone and still having the issue I would think your best option would be to take it to Apple if you have a store within travelling distance.

They will swap the phone for you if it's faulty. Back up to itunes before you go and make an appointment first.

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jonsie
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Hi @Anonymous and welcome to the forum.

Perhaps @Toby can move this as a new thread.

If you've factory reset the phone and still having the issue I would think your best option would be to take it to Apple if you have a store within travelling distance.

They will swap the phone for you if it's faulty. Back up to itunes before you go and make an appointment first.

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Anonymous
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My nearest Apple store is 40 miles away and I don't drive! 😢
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MI5
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They do a post in service - I assume it's still in warranty?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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Link here http://www.apple.com/uk/support/iphone/repair/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Yes it's out of warranty in October, will give them a call. Thank you
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MI5
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Good luck - Apple a very good in this respect. Let us know how you get on with them slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
Will do 😊
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Toby
Former Staff
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Hi Queen-Elsa,

I've moved this to the Apple section of the forum for you. Welcome to the community!

I'm also about to send you a PM about your issues starting a new thread so I can investigate. slight_smile
Fancy writing a great device review or O2 forum guide? Send me a message!

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• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
Not applicable

Hello, I had this exact same issue before. I returned my iPhone to the Apple store and they basically said it's quite common and give you a replacement.

 

Just a word of warning, I would advise you to set it up as a new phone instead of restoring from a back-up as the camera then went faulty with the replacement phone!

 

 

Best of luck. slight_smile

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