iPhone 5 not ready for 4G in the UK

[Anonymous]

Hi - just found out like many others that the iPhone 5 from 02 wont work on 4G because of the banwidth of 800mhz. I bought the phone on the premise it was 4G ready about 3 months ago. Anyone else think there is customer mis-selling going on here?

[perksie]

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@Anonymous wrote:

I totally agree, I aso bought a 5 on the understanding I could switch to 4g, when available.

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If you look at the 4G promise link in the post above yours you must agree they wouldn't have posted it unless the iPhone 5 was not suitable for 4G on O2, there was a thorough discussion about this here well before the phone was released.

[Anonymous]

You can switch your tariff to 4G if you want.  The iPhone 5 handset won't work on it, but don't let that put you off!

In all seriousness, when the iPhone 5 came out O2, Vodafone, Three didn't know what slice of 4G spectrum they were going to get.  The iPhone 5 doesn't work on all the different frequencies that were available. 

Therefore O2 couldn't (and didn't) promise anyone that their iPhone 5 was going to work on 4G.  They gave the (deliberately vague) answer of maybe, and also did the 4G price promise, that if the iPhone didn't work on 4G (which turned out to be the case) they would help you upgrade by taking 25% of the cost away.

[Anonymous]

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@Anonymous wrote:

I totally agree, I aso bought a 5 on the understanding I could switch to 4g, when available.

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You can use 4G with your I Phone 5, just not O2 4G

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

I totally agree, I aso bought a 5 on the understanding I could switch to 4g, when available.

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You can use 4G with your I Phone 5, just not O2 4G

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My iPhone 5 worked pretty well on ee 4g. 

[Anonymous]

I'm looking to upgrade an iPhone 4 to a 4G phone and agree that O2 could be doing more to make it absolutly clear that the iPhone 5 is not a 4G phone.  The current O2 store is still displaying 4G ready which is misleasding if it wont work with 4G.

[adamtemp64]

@Anonymous none of the iphone 5 in the o2 shop online say 4g only the 5s and 5c which are

[Anonymous]

Your saying your local O2 store is showing an iPhone 5 as 4g ready !

Are you sure it's not an iPhone 5s.

As far as I know the iPhone 5 is discontinued and not being supplied apart from refurbished models as the iPhone 5c has taken over from it.

[Anonymous]

To add the iPhone 5 is 4g compliant but just not on the frequencies that 02 bought.

It will operate on Ee's 4G service.

[MI5]

I didn't think you could buy an ip5 anymore?
I think one is getting confused as the 5s is a 4G phone on O2 network.

[darrengf]

This is a article I wrote on 4g and why iPhone 5 will not work on O2. It's on the forum. But here's the link

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/What-is-2G-3G-and-4G-Updated-5th-April-2014/m-p/...