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iPhone 5 not compatible with 4g?!??!

Anonymous
Not applicable
I would challenge O2 to playback my conversation with there rep when I agreed to the iPhone 5, there was a heavy sell on 4g........ I have sine been told from O2 last week that O2 was unaware until a couple of week after the release of the IPhone 5 that it would
Not be compatible with the networks 4G, as they had not had the the full Tech Specs from Apple till then...... And I challenge O2 to playback the recording of my last conversation with customer service before disputing this.
Message 1 of 20
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adamtemp64
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@bob no .

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 11 of 20
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Anonymous
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Rofl.

Sorry OP he doesn't agree.
Message 12 of 20
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Anonymous
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Bringing up an old thread a little. However, right are important.

 

If the OP can prove that he was given misleading over the phone clearly stating that 4g could be used on the iphone 5, and that means o2 having to bring up the recording and listening to it...

Then it would be classified by trading standards as failure to produce as agreed and OP would be entitled to his/her money back, never mind if it wasn't advertised as having 4g on the website.

The problem is a lot of sales people (not all) will do anything to get a sale and arent to bothered what lies they spin to achieve this.

Perhaps is was a genuine mistake on their part, even so the OP would still be entitled to their money back.

3g is fine anyway and 4g coverage isn't that great as yet so no biggie...

Message 13 of 20
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Anonymous
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I've just found out that iphone 5 is not compatable with $g on o2 network. despite being told by o2 advisor that i had a good 4g reception in my area. and he was fully aware that we both had iphone 5. not a very happy bunny,

Message 14 of 20
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jonsie
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You can get 4G with iPhone 5 but unfortunately not on O2. After 2 years or more the product knowledge of the staff is quite alarming.

Message 15 of 20
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MI5
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Where have you been for the last 2 years wink
Seriously, hang on and when the Three takeover is complete you will probably find 4G will be available to you slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 20
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Anonymous
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I only got my iPhone 5 as I thought you could get 4g when they where offering free 4g I rang 02 and found out my phone couldnt get it
Message 17 of 20
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Cleoriff
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@Anonymous wrote:
I only got my iPhone 5 as I thought you could get 4g when they where offering free 4g I rang 02 and found out my phone couldnt get it

You can get 4G but unfortunately not with O2.......:smileysad:

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Message 18 of 20
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jonsie
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A sad fact but with the iphone 5 you have to move away from O2 if you want 4G slight_frown

Message 19 of 20
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Cleoriff
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@jonsie wrote:

A sad fact but with the iphone 5 you have to move away from O2 if you want 4G slight_frown


I got my info from post 15 on this thread @jonsie (where you told the first poster you couldn't get 4G with O2)...so thanks for that...Happy Dance

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Message 20 of 20
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