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iPhone 5 Lost abroad with Mobile roaming data switched off

Anonymous
Not applicable

Hi everyone, I am on holiday and have lost my phone; The last battery reading was roughly was 8% only. This morning i just couldnt track my iphone. Worse is that I have switched my roaming data and location help. Ive tried find my phone app with no joy. Can anyopne help what i should be doing now? Or shall I report it as lost at the local police station and get a lost reference number. Felling gutted as I lost all the nice pictures and sadly I couldnt backed it up. 

 

Please help

 

ps: is there any contact email for O2?

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adamtemp64
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report it lost/ stolen to o2 via live chat and the local police o2 have decided to stop taking emails for account issues. even if you use the web form to raise you now get an auto response saying the facility is closed.

 

Do you have anyone else with you on o2 pay monthly as you can ring o2 for free on +44 844 809 0202

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
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report it lost/ stolen to o2 via live chat and the local police o2 have decided to stop taking emails for account issues. even if you use the web form to raise you now get an auto response saying the facility is closed.

 

Do you have anyone else with you on o2 pay monthly as you can ring o2 for free on +44 844 809 0202

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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As originally requested here us o2's e mail link https://www.o2.co.uk/apps/help/help

Using this also supports as much contact as you can do to prove you have made any and all attempts to let O2 know of the loss and any subsequent illegal use of your SIM card.

If you didn't have the password 4 digit code turned on then change any passwords you may have logged in the iPhone.



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jonsie
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adamtemp64
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the web form returns service is closed now @Anonymous so cannot gurantee it will be seen but @o2 on twitter can send a working email address and help in these matters hence my first reply

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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@adamtemp64

Hi.

Ive used the link often to ask O2 questions and receive answers within approx 24 hours.

Thanks for the heads up.

I'll take a look.

EDIT ;

just received thus reply.

"Hello,

Thanks for your email, but we have now shut down our email support
service.

Don't worry though, for instant help speak to us on Live Chat, where
we'll try to solve your issue straight away."
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jonsie
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adamtemp64
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I think in light of this o2 need in my-o2 online a facility to report lost / stolen phone especially when abroad for consumers as once logged in to my o2 you have passed security @Toby one for you?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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Anonymous
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Yes good idea Adam
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