iPad air 2 preorder

[george70]

Hi there. Has anyone preordered the new iPad Air 2 128gb? Anyone know when they will start dispatching?

[Anonymous]

Hi Keltoi89

It's a shame you've had to resort to that action.

On the flip side I hope you enjoy your iPad.

If you do ditch O2 then it's a general piece of advice to check out alternative networks via payg before committing to them.

Also if the phone your going to sell is locked to O2 you can possibly increase its resale value by having it unlocked (free to contract customers) here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

[Anonymous]

I spoke to a manager yesterday, he informed me that my iPad is awaiting dispatch, which it has been doing for last 24hrs. First I was told they had no stock, now I'm being told it's waiting dispatch, however he couldn't tell me why it hasn't been dispatched. I believes I'll get it on Monday, I'm not holding my breath.

[Anonymous]

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@Anonymous wrote:
I spoke to a manager yesterday, he informed me that my iPad is awaiting dispatch, which it has been doing for last 24hrs. First I was told they had no stock, now I'm being told it's waiting dispatch, however he couldn't tell me why it hasn't been dispatched. I believes I'll get it on Monday, I'm not holding my breath.

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I then hope you do receive it on Monday and await a positive new update saying you've recieved it (hopefully)

😄

[MI5]

It's an all too common story. Good luck.

[Anonymous]

Thanks.

[MI5]

Do let us know please

[jonsie]

It would be nice just once for O2 to meet customer demand on launches and promotions. Good luck.

[Anonymous]

My friend has finally persuaded his wife that they need an Ipad Air 2 in their lives. She phoned O2 yesterday asking if they would offer her any kind of deal to add one to her pay monthly account. They said they would look into it and get back to her. They haven't even bothered calling back!

I can understand the reluctance of CS to deal with all the pre-order complaints, but for the sales teams to not phone back a customer who wants to give O2 money? That's shocking!

[Anonymous]

Well its Tuesday and still nothing. I was supposed to get a call back yesterday from a Manager who I spoke to on Saturday, however nothing.

As I work 9-5 I decided to speak to someone on the Live Chat again, this time the advisor spoke the truth, the iPad Air 2 is currently out of stock (different to what I have been told so far) it's showing awaiting dispatch, but awaiting stock.
The advisor put me through to her Manager as I wasn't impressed, he told me he will personally deal with the chasing around etc and said he will give me an update at 12pm today.

I really wanted to cancel the order with o2 but no one else has the 128gb in stock so I'll just be pushed to the back of the que 😬

[Cleoriff]

Hi @Anonymous   yet again O2 showing its true colours in terms of customer service. A lot of time spent on the phone...or live chat ....only to achieve absolutely nothing...:smileysad: