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iOS 7 - Voicemail not working

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Anonymous
Not applicable

‎20-09-2013 14:07 - edited ‎20-09-2013 14:12

‎20-09-2013 14:07 - edited ‎20-09-2013 14:12

Since upgrading to iOS7 my iPhone 5's voicemail system has ceased to function.  The O2 Gurus were no help whatsoever and the customer service line is 'busy'.  Anyone else had the same problem?

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MI5
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on ‎25-12-2015 11:31

on ‎25-12-2015 11:31

Are you on a contract or PAYG?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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In response to MI5

‎13-02-2016 23:44 - edited ‎13-02-2016 23:48

‎13-02-2016 23:44 - edited ‎13-02-2016 23:48

All the same issues as mentioned on the previous posts. Tried many of the suggestions. Here's what didn't work: Turning iPhone off and on, network reset, turning wifi off & on, contacting O2, dialling any of the numbers metioned, backing up/sync with iTunes & turning on voicemail on TU Go (but see below)

 

What did work was uninstalling TU Go, downloading it again from the App store and then turning on voicemail in TuGo. Beats me why this worked, but all is sweetness and light now (well, so far ...)

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Cleoriff
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‎14-02-2016 00:16 - edited ‎14-02-2016 00:27

‎14-02-2016 00:16 - edited ‎14-02-2016 00:27

It is well known that deleting or uninstalling the app and then re-installing often works. May be due to getting rid of any bugs and re-installing the most up to date version of the app. At least it's working now so fingers crossed.

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎14-02-2016 12:21

on ‎14-02-2016 12:21

Tugo is well known for causing issues with vm esp on iOS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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