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Level 2: Apprentice
Stokervic
Posts: 9
Registered: ‎20-09-2013
Accepted Solution

iMessage on iOS 7 not working

Hi 

 

1st message so please be kind, I couldn't find a thread similar to this topic...

 

I updated to iOS 7 last night, and now I don't have access to iMessage from my telephone number.  It works with my gmail & iCloud email addresses but not on my phone number.

 

Plus it hasn't activated yet.  I love my iPhone 5 and it is doing my head in to get it sorted.  I have tried all the work arounds on the web that I can find (reset settings, turn off & on wifi and airplane mode).  Plus I have rebooted the phone.  Strangely I get this or something similar sent to me by text message every time I try to activate it. 

 

ùéèΩy@@REG-RESP?v=3;r=7c062cb8;n=+447545062465;s=02523CACB1FFFFFFFF5DC73BE887207BC3812FBBD180CEB14C711010C3

 

The same thing is happening with my wife's iPhone 4 when updated to iOS 7.  I have called O2 couldn't get through as everyone is upgrading, therefore I contacted O2 via chat and they said it is a issue and will be resolved, when?

 

Does anyone what is going on or what to do?

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Level 2: Apprentice
Carolt22
Posts: 23
Registered: ‎12-10-2012

Re: iMessage on iOS 7 not working

Hi. Just updated my daughters iPad mini and she couldn't send an iMessage. So sent her one from my iPhone 5 and she could then reply. All working again. Don't know why but all good!
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MI5
Posts: 28,355
Topics: 259
Solutions: 3,022
Registered: ‎04-04-2012

Re: iMessage on iOS 7 not working

I'm trying to figure out the same issue myself. I can activate but not send anything :smileysad:
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
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Level 2: Apprentice
Stokervic
Posts: 9
Registered: ‎20-09-2013

Re: iMessage on iOS 7 not working

It can send imessages with others using email but not telephone number.  But it won't activate, after speaking to O2 this evening I thought it was a O2 issue but seems not...

 

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Level 1: Joiner
Wayhay
Posts: 3
Registered: ‎20-09-2013

Re: iMessage on iOS 7 not working

I have the same problem...Almost.... I have an iPhone 5 (unlocked ,bought from Apple) and on a sim only deal. My Mrs, has a 4s (unlocked, bought from Apple) pay as you go deal.

Mine is showing the same symptoms, hers is fine.

The one difference i have noticed is in the settings, her modem firmware version is 5.0.00 and mine is 5.0.01

when I first updated the phone, I was told there was a carrier update, I accepted it.

I then had the symptoms. When she updated hers i told her not to accept the update and hers doesnt show and syptoms.

Now whether or not this is relevant , or the firmware difference is a 4s vs 5 thing, I do not know. Ive been on to apple support, who advised me to restore the phone to factory settings and try to start again. but withing a minute of starting the phone, i get the gobbledegook message, and i message still doesnt work properly.

Logic tells me its an issue with these carrier settings, so maybe all we can do is wait till o2 and apple sort this out.

I might grab a pay as you go sim card and test it with that 

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MI5
Posts: 28,355
Topics: 259
Solutions: 3,022
Registered: ‎04-04-2012

Re: iMessage on iOS 7 not working

I don't think it's O2 specifically as we have a Giffgaff sim in the iPhone....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
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bandofbrothers
Posts: 24,778
Topics: 1,006
Solutions: 2,103
Registered: ‎17-04-2012

Re: iMessage on iOS 7 not working

[ Edited ]
I accepted the carrier update and am not having these issues on my iPhone 5.

iMessage is working fine.

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

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Mea familia est mea vita.
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Level 2: Apprentice
Stokervic
Posts: 9
Registered: ‎20-09-2013

Re: iMessage on iOS 7 not working

My modem firmware is 5.00.01 too, and I did accept a carrier update, maybe that is it.

 

It is still really frustating that I can't get it to work, need to calm down!

 

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bandofbrothers
Posts: 24,778
Topics: 1,006
Solutions: 2,103
Registered: ‎17-04-2012

Re: iMessage on iOS 7 not working

That's what mine is too.

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
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bandofbrothers
Posts: 24,778
Topics: 1,006
Solutions: 2,103
Registered: ‎17-04-2012

Re: iMessage on iOS 7 not working

[ Edited ]
I assume you've gone tho all this.

http://support.apple.com/kb/TS4268

http://www.igeeksblog.com/fix-imessage-waiting-for-activation/

Some have said a restore can solve this.

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.