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Level 2: Apprentice
crizdee
Posts: 7
Registered: ‎15-12-2008

dropped phone now cracked screen! how repair?

Hi,

Dropped the phone, now it has a small crack in the screen!

I'm on O2 contract, so whats the procedure for repair, or would it be cheaper to source a repair my self.

Thanks for any insight

Chris
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Level 2: Apprentice
taiyib
Posts: 15
Registered: ‎10-03-2008

dropped phone now cracked screen! how repair?

Take it to any Apple store.. They should replace it on the spot. Take proof of purchase/receipt and ID as well to prove it's not nicked..
Solo on iPhone | Click here to go to App Store | Developed by Uptamum
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

dropped phone now cracked screen! how repair?

is it not insured as apple warranty will not cover accidental damage.

If insured with o2 go to the insurance section on help claiming.
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Level 1: Joiner
sojiki870
Posts: 1
Registered: ‎06-01-2009

dropped phone now cracked screen! how repair?

ok so i have same problem but im not insured (within 4 months of purchase so out of time to get it)wnet to o2 (Yarmouth) and young boy there told me id have to buy payg iphone instead (loving the customer service level - thx o2)
didnt take him up on his offer tbh.
so if i go to apple store in morning will i get replacement there and then(if so how much am i looking at) cant do with out the phone (its really complicated personal life stuff)
if not is it cheaper to get screen repaired elsewhere
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Level 2: Apprentice
Ipilot
Posts: 35
Registered: ‎08-07-2008

dropped phone now cracked screen! how repair?

Check your home contents accident insurance.. My phone was replaced by them.
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Level 3: Ponderer
zongam1n
Posts: 314
Registered: ‎07-07-2008

dropped phone now cracked screen! how repair?

Take it to any Apple store.. They should replace it on the spot. Take proof of purchase/receipt and ID as well to prove it's not nicked..


Apple will not replace it if you you dropped it - only if there is a fault with the phone - accidental damage is a job for your insurance.
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Level 3: Ponderer
delboyuk2001uk
Posts: 312
Registered: ‎13-03-2008

dropped phone now cracked screen! how repair?

Yeah don't waste your time contacting o2 or apple as you have crakced the screen. This is classed as customer damage and not an mechanical fault under the warranty.

Check what insurances you have ie home insurance and see if your covered or if you have mobile insurance just do an insurance claim.

If you have none of these your stuck im afriad. Thats the risk we take by not having any insurance.

An repair of an crakced screen can cost anywhere upto £150 if I remember correctly.
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Level 1: Joiner
nannyalison
Posts: 1
Registered: ‎13-01-2009

dropped phone now cracked screen! how repair?

My son's phone was trodden on by a horse! The screen was shattered, although it still worked. The apple store replaced it with a new phone, I think it cost me £129 and took 5 minutes to reactivate it.
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