1 ACCEPTED SOLUTION
Accepted Solutions
- 16454 Posts
- 312 Topics
- 1316 Solutions
To explain the process on the 5th you started a contract that is paid by direct debit (it is in the t&C) and paid £49.99 up front for the phone
on the 6th o2 produced your first bill due for payment on the 20th But on the 6th you paid £50 (not sure if that covered the full bill produced)
The next bill 2nd 5th may (normal bill) will be due again 14 days later.
So you have only had 1 bill that is due for payment 20th (paid or partly paid or overpaid by a manual payment)
As I said before check in my o2 for the exact value of bill 1 produced on the 6th and let us know if the bill due on the 20th has been paid ?
- 16454 Posts
- 312 Topics
- 1316 Solutions
I think you may have confused the system. read the help article here http://www.o2.co.uk/help/account-and-billing/first-bill
Check in myo2 for exact charges and weather you have a credit of £50 being applied
- 144065 Posts
- 634 Topics
- 27591 Solutions
Your bill will be generated then but payment isn't taken for a further 14 days after the bill is produced.
- 16454 Posts
- 312 Topics
- 1316 Solutions
To explain the process on the 5th you started a contract that is paid by direct debit (it is in the t&C) and paid £49.99 up front for the phone
on the 6th o2 produced your first bill due for payment on the 20th But on the 6th you paid £50 (not sure if that covered the full bill produced)
The next bill 2nd 5th may (normal bill) will be due again 14 days later.
So you have only had 1 bill that is due for payment 20th (paid or partly paid or overpaid by a manual payment)
As I said before check in my o2 for the exact value of bill 1 produced on the 6th and let us know if the bill due on the 20th has been paid ?
- 144065 Posts
- 634 Topics
- 27591 Solutions
Don't worry if you have over paid as it will be a credit on your account which means o2 won't call the full amount by DD, but in future, just leave the DD as is and let o2 call the money automatically.
