Apple
Get help with your iPhone or iPad from other community members.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 316108 Views
  • 4 replies
  • 0 kudos

Transaction

I got charged twice for AirPods that I bought

Return or repair

Hi I bought AirPods before Christmas and they aren’t charging. I’ve been onto virtual assistant and arrange a repair or return. They only have phones, iPads and watches listed. Is there a number to call.

Julie27 by Level 1: Joiner
  • 233 Views
  • 2 replies
  • 0 kudos

Resolved! New phone from Apple with sim only plan

HiMy o2 contract has just finished (iphone XR 36 months) and I’ve moved over to a new sim only plan (12 months) so I still have data and it’s a better price. I have bought a new iPhone 14 directly from the Apple site. Should I just be able to put my ...

Inglig909 by Level 1: Joiner
  • 233 Views
  • 1 replies
  • 0 kudos

Resolved! Does factory reset mean the screen lock password is disabled?

Hi,I need some advice please.I’ve had my iPhone XR returned from o2 for the 2nd time. I’ve a few issues with the phone so it had to go back for repair.I’ve just received it back for the 2nd time and, again, it says the engineer couldn’t access my dev...

Upgraded through mobile phones direct

Hi all, looking for some advice. I’ve just upgraded my phone through mobile phones direct and I’ve been sent a new sim. Should I use this new sim or my current? Do I need to call O2 to get anything switched over? Thanks in advance!

We each use iPhone 11 & O2, BUT only I lose web connection.

Husband & I have an iPhone 11 each. He uses Tesco that piggybacks on to O2. I started out with Virgin but that changed to O2 BUT I lose when connection when he doesn’t. I often use him as a hotspot. Any ideas? ps. My data roaming & mobile data are tu...

Helli by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

Pac

I need my pac number as o2 have cut me off with out sending and now I can’t make any contact with customer service

Barney12 by Level 1: Joiner
  • 295 Views
  • 3 replies
  • 0 kudos

Facetime - swapped sim not numbers

Hi, i recently got a new sim and kept my old number however facetime uses the new sim card phone number to call out instead of my old number. It doesnt give me an option in Settings>Facetime to swap to my old number even though its fine for everythin...

Colvers by Level 1: Joiner
  • 182 Views
  • 2 replies
  • 0 kudos

IMEI on My O2

Is there a way of finding my IMEI on My O2 against the mobile number? Cheers

Rbarkley82 by Level 4: Observant
  • 321 Views
  • 3 replies
  • 0 kudos

schumacher.email**Personal info**

I get this when I try and sign in, its happened to me for years. Contact number already associated with another user Please help me log in to my 02

jschoey by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos