Get Help with Apple Devices

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Resolved! New Watch / Existing Data Plan

Hi, Having really bad problems moving my existing watch plan to my new Apple Watch. During wipe of the old watch I removed data plan and during setup of new watch I tried to apply it. This didn’t work. I’ve been messed around for 2 months now and nob...

Resolved! Apple Watch eSIM - Ref 112

Hello team, I have problem setting up cellular plan with my Apple Watch Ultra 2 and iphone 15 Pro. One of O2 community post said to activate Wifi calling, I have toggled the tag to ON position, I can see the login page, but after login, it shows belo...

Resolved! iPhone 15 Pro Max - strange behaviour can't explaino a

Hi there, I recently upgraded to the iPhone 15 pro max and am seeing some very odd behaviour - I even had the first handset replaced but to no avail, (I'm running dual SIM with one physical and one eSim) Issue 1 - data dropping out: Handset 1 If I'm ...

Resolved! Cannot send texts to one contact

I suddenly cannot send texts to one contact,although I can receive texts from this contact and we can phone each other. I have an iPhone SE and they have a basic Samsung phone and text device. Though this suggests the Samsung has somehow blocked my n...

NO REFUND RECIEVED

I had brought Apple AirPods Max and sent the back as I no longer wanted them. However it has been 3 nearly 4 months and no refund. I keep being told a manager will contact me but this has not happened. They keep saying they will check with their back...

Services

Hi my services have been turned off for no reason I’ve paid my bills

Resolved! Impossible to move data plan to new apple watch

I have had an apple watch linked to my O2 mobile tariff since 2020. I upgraded to a new watch on Monday and during the process of transferring settings etc. to the new watch I selected the option to transfer my existing data plan. It didn't work, I g...

No network

Hello, I am traveling in the US and have absolutely no service, no network. The phone was working fine when I arrived, but spontaneously stopped working yesterday. I have tried all the usual tricks. I have an international bolt, I’m a monthly custome...

O2 sim in ipad air does not work

message says ipad not registered with o2

Resolved! SIM not working no way to call 202 or order new SIM

My new SIM arrived after I lost my previous phone but the mobile data wouldn’t work so rang 202, rep told me I need another new sim, when that sim arrived it wouldn’t recognise the serial number so rang 202 again and got into a bit of a complication ...

O2

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