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Forum Posts

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
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Resolved! Wi-Fi calling

I’m trying to connect to Wi-Fi calling but I get a message to contact O2, why is this and what should I do please?

GB64 by Level 1: Joiner
  • 388 Views
  • 1 replies
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Resolved! Disable 4G and 5G

At home I appear to have full 3G signal. However that's no use to me at all, because within seconds the phone goes "Full 3G signal? Rubbish! Old hat! Why would I want to use that when I can just about see 1 tremulous bar of 5G signal, which is more t...

Agrado by Level 1: Joiner
  • 751 Views
  • 6 replies
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billing

I seem to have been overcharged this was a late fee which relates to previous month BUT this was paid, can you please fix this error, thanks, diane

idris4 by Level 1: Joiner
  • 305 Views
  • 1 replies
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Turning Wifi Calling On And It Tells Me To Contact O2 (Iphone 13)

But when I called, the guy at o2 tells me wifi calling and 4g calling is enabled on my account. I have been moved from Virgin. The guy at o2 didn't know why this was not working, so now I can't use wifi calling, and the phone doesn't work at all in t...

GinaMaria by Level 1: Joiner
  • 874 Views
  • 5 replies
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iPhone 13 WiFi Calling Issue

Afternoon all,Wondered if anyone had an advice on how to get WiFi calling working on an iPhone 13 Mini?When I try to enable it I get a pop up that reads "To allow WiFi calling on this account, contact O2".I've reset the network on the handset, tried ...

RichB by Level 1: Joiner
  • 1739 Views
  • 6 replies
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Incoming calls show as 'Unknown'

Since moving from Virgin to O2 my incoming calls from my contacts are showing as 'Unknown'. The sim is still the original from Virgin. Is there a fix for this problem please??? John

John_F by Level 1: Joiner
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Resolved! How much is it to use an Apple Watch?

HiI have a Pay Monthly O2 with 60GB for £15 and a VOLT client using an iPhone 12. I’ve bought an Apple Watch SE (GPS +Cellular). Do I need to pay any extra cost to use the new Apple Watch? many thanks

soso75 by Level 1: Joiner
  • 8929 Views
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Resolved! Tariff upgrade confusion

I was just about to upgrade my Sim only tariff when I noticed the prices quoted to me when I log in are significantly higher than when i look at the tariffs on their website. I was looking at the 25GB data, unlimited text and voice which is listed as...

Kricho by Level 1: Joiner
  • 776 Views
  • 4 replies
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SMS not delivered

SMS showing as not delivered but recipient receiving it. Can anyone help?

Caz2905 by Level 1: Joiner
  • 404 Views
  • 2 replies
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Mobile data update required

Does anyone know how I fix this iPhone says I need a mobile data update for it to be required and I can’t get access to any service so I can’t make any calls or text and no one can call or text me I tried speaking to o2 customer services multiple tim...