account name change

[Anonymous]

I've had my contract under my mums name as I was underage when we first got it. Now I want to change from her name to mine - how is this possible?

[Anonymous]

Hi

You need to be able to pass a credit check.

Both of you be on the phone to O2 and ask.

If they say no you'll have to open your own contract and ask for that number to be passed to you.

Or if the number is not important to keep then just open up your own contract.

[MI5 · Accepted solution]

You need to start your own account then your mum would have to close the current account and transfer the number across. It is not possible to change an account name anymore.

[Anonymous]

Can you link to that official info please MI5 so I can bookmark it.

[Anonymous]

Thanks guys but I have just upgraded today online, so is there no possibility it can be changed now for another 2 years? And I have to cancel it in two years and get a new contract right? How stupid

[Anonymous]

You have 7 days cooling off period.

[Anonymous]

What does that mean please?

[MI5]

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@Anonymous wrote:
Thanks guys but I have just upgraded today online, so is there no possibility it can be changed now for another 2 years? And I have to cancel it in two years and get a new contract right? How stupid

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That is the way it is now I'm afraid.

I guess some people were using it to their advantage somehow so O2 stopped it.

You always used to be able to do it though but we've had recent threads on here where it was prevented, sorry.

[Anonymous]

You can cancel the contract within 7 days without penalty

[Anonymous]

Makes sense. Needs to be clear on website for account change instead of waiting on the phone and them saying this - in a rude manner as well