Wrong Contract

[Anonymous]

On sign up via telephone i asked for my iphone 6 plus to be on the 24month refresh contract with unlimited texts & mintues and 20gb data

The problem is i have been put on a 24 month standard contract.

now o2 wants me to send my phone back, cancel my contract, go through another credit check which could decline, pay another deposit, wait a week for the phone to arrive, port my number again, etc etc

Why should i have to go through all that ? the phone is the same the only difference is the contract. i should be able to just go into store, cancel my contract sign a new one and job done.

what a great start o2.

[MI5]

Are you sure?
What makes you think that?

[jonsie]

What exactly does it say in My O2?

[Anonymous]

because i was told by customer services, o2 says im on a standard tariff,

[jonsie]

You need to sort it then and if that involves sending the phone back, then that's what I would do.

[viridis]

Have you visited my O2 on the site. And what does it say under my plan, does it have a section called my device plan?

[Bambino]

I thought I'd read somewhere that O2 weren't offering standard tariffs any more, and that they were all Refresh. Is that wrong?

[viridis]

Or if you get the my O2 app, there is a section telling you how much it would cost to upgrade. What is that figure.?

[MI5]

Are you sure they didn't say "standard data" (which is incorrect for an iPhone, but easily fixed). O2 do not offer standard tariffs anymore so you can't be on one.

[viridis]

Unless refresh is now considered "standard"
Upgrade price will give an instant answer.

[jonsie]

My O2 will tell you exactly what plan you are on....