Wi-Fi Problems

[Anonymous]

For the last 3 weeks or so I have been unable to connect to Wi-Fi on my phone. The Wi-Fi connectivity icon is greyed out. I have re-set my network settings and re-set my phone (iPhone 4S) by pressing the centre button and the top button at the same time. Neither have helped.

This weekend I took my phone into an o2 shop and was told that it is a software issue which cannot be resolved until the next software update becomes available (perhaps a few weeks I'm told). The man confirmed that I am using the lastest software at the moment so this also is not the problem.

I received a text from o2 over the weekend to tell me that I have used over 80% of my data allowance which is not due to be renewed until 10 September. I am therefore likely to exceed my data allowance this month. I have been on my contract with o2 since February 2012 and I have never exceeded my data allowance; the only reason I am likely to do so this month is due to this technical problem. Can this problem be resolved?

Claire

[Anonymous]

Hi

The iPhone 4 and 4s were known to have this issue.

Google " freezer Method"

Apple help link http://support.apple.com/kb/TS1559

if It's under warranty still then apple should repair / replace.

http://www.apple.com/uk/retail/geniusbar/

If Not they can offer an out of warranty replacement at a cost.

http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone

Or Check household insurance or bank account mobile phone cover. T&C may apply along with any excess fees

[Anonymous]

It's an iPhone 4S. I've tried all four steps and unfortunately it's still greyed out.

[Anonymous]

How long have you had it ?

Have you tried the google search and or any insurance.

Apple would swap it out but at a cost if you don't have Apple Care +

[Anonymous]

Have you tired a restore via iTunes.

http://support.apple.com/kb/HT1414 is the Apple restore help link.

[Anonymous]

I now see your out of warranty if you got the phone with your contract.

You could still make the Genius Bar appointment to see what they say or look at the any insurance avenue.

The latest iOS is 7.1.2 and its nothing to do with that at all.

It's a hardware issue known in that model of iPhone.

The next iOS is iOS 8 due around September.

[Bambino · Accepted solution]

Unfortunately, if it's an Apple hardware or software problem, it's nothing really to do with O2. If you're running out of data you can buy more to top up, but as it's an Apple issue, there wouldn't be anything O2 could do other than sell that extra data to you.

[Anonymous]

I would personally book an appointment with apple for them to take a look even though its out of warranty they may still sort it it has been known

[MI5]

It's a common issue due to a failed WiFi module - nothing but a repair will fix it I'm afraid.

[davethorp]

You could approach the retailer with a consumer law claim although mileage with this varies a lot depending on the retailer. Info at the following links:

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange