Where do I stand? Iphone 4 1 year into contract. Stopped working

[Anonymous]

 Hi! I'm wondering if anyone can help me? I've had my iPhone 4 for a year now and I'm just about to pay Aprils bill so I will have 11 months left to pay. My iPhone has now stopped working, I do not recieve calls and txts and 99% of the time I have no service. I have phoned o2 and haven't recieved any useful advice. I have wiped the phone completely and restored everything from iCloud and it made no difference!

I refuse to pay for a phone I cannot use. Can someone help me? I'm paying £27.72 a month and it's not worth it when I can't use the phone! (Sorry for the rant.)

[adamtemp64]

Best advice is to make an apple genius appointment as it is only just out of warranty they may help you with a free replacement or at least help in diagnosing the issue has o2 sent you a new sim to eliminate sim issues?

[Anonymous]

I've had 2 new sims in the past year. In my contract it also says that I can cancel it if I am having signal problems but i'm not sure if thats only within a certain timeframe? I brought this up with O2 and they said cancelling was not an option! Surely as a consumer I have the right to use the product that I am forking out for?

[adamtemp64 · Accepted solution]

You are not forking out for the handset as such but network access.

Have you taken the handset to be checked at apple? This is either a handset issue or sim or local network issue (if it happens in 1 location)

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Guide-Differance-between-SOGA-and-warranty-exten...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[Anonymous]

Hi, i've had 2 sims over the past year.

[Anonymous]

It could be argued that you should take the phone back to O2 under the Sale of Goods Act and give them a chance to repair the phone, offer you a replacement or give you discount off a new one.

One year is not a "reasonable amount of time" when you are contracted for two years...

Where did you get the phone from? (online or in store?)

[Anonymous]

I got it from the store.

[adamtemp64]

Under SOGA the end user after 6 months has to prove the fault existed at point of delivery see my guide above and its links this could cost the op money to get an engineers report .

[Anonymous]

If, and its a big IF, the phone hasn't been dropped, submerged or similarly damaged then its safe to say that the problem probably existed when it was purchased especially if this has been happening for the year that the OP has had the phone.

An engineers report would probably be cheaper than a new phone...and thats only if O2 were to ask for one. I would still query it in the store where I bought the phone if I was having problem with my phone so soon. A phone should last a "reasonable length of time" and as far as I'm concerned that should be at least the two years of the contract that has been signed up to, which would also make it "fit for purpose".

If O2 don't think a year is a reasonable length of time for a phone to remain working then they should start letting people know their phone won't be fit for purpose after 12 months when they sell a 24 month contract...

[Anonymous]

I have to agree with you papa dug 1 year is certainly not reasonable time on a handset of that value although I think I would be inclined to go to apple first if they replace free happy days if not then fight it out with O2