Upgrades

[Anonymous]

So I my old contract just ran out and I replaced it with a new one, with an iPhone 5c. However, when I log in to my account it still has my old phone details and payment contract listed and I can't figure out how to change/register my new phone. I also have no signal anywhere, and I tried to do the whole 'swap my sim' thing but it wont send me a code to allow me to do that. I need help!

[jonsie · Accepted solution]

You need to do the sim swap here... Swap my sim

The text should be received on your old sim. If this isn't happening for you then call customer service or possibly try live chat.

Your details in My O2 will update automatically. If you didn't have an iphone previously you will need to get your data bolt on changed to idata.

[Anonymous]

Did you do the upgrade instore? If you did they would have done it for you, the process usually takes up to 24 hours to complete usually quicker. Your details in myo2 will take upto 24 hours before they show your new tariff, did you do this online

[MI5]

Also make sure you don't have 2 contracts running at the same time.
Best you call cs on 202 to sort this out.