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Level 1: Joiner
Posts: 5
Registered: ‎22-08-2012

Unlock IPhone 4 16GB from Italy

Hello everybody! I live in Italy and I bought an iPhone 4 on eBay. The phone is loked to O2 UK so I can't use it from others operators. I topped up 15£ and I completed the form to unlock iPhone, but I received this message:

Dear Omar

Thank you for your iPhone unlatching request.

I'm sorry, we have not been able to unlatch your iPhone at this time. 
The reason given is: The Mobile Number provided is not currently 
registered to the IMEI provided
Thank you, 

O2 Customer Service 

If I sign in the O2 site the telephone number is correct!
What I have to do to unlock this phone??

Thank you very much my friends!!
Omar.

Posts: 14,279
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Registered: ‎13-08-2008

Re: Unlock IPhone 4 16GB from Italy

try again ensuring all numbers are entered correctly.

Has the iphone been used with that o2 sim in the uk?

iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Fringe outdoor 4g now part of the 91% coverage outdoor)
Level 1: Joiner
Posts: 5
Registered: ‎22-08-2012

Re: Unlock IPhone 4 16GB from Italy

Hello! I chatted with April of O2 and she told me that the iPhone was lost or stolen and now it's barred!! What can I do now?!
The phone makes calls and receive without problem with original O2 sim in roaming with Italian WIND.
Thank you every body for helps!!
Posts: 53,116
Topics: 369
Solutions: 4,831
Registered: ‎04-04-2012

Re: Unlock IPhone 4 16GB from Italy

Unfortunately you have been conned by a dodgy ebay seller. Try and get your money back and report it to Police....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Posts: 46,879
Topics: 406
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Registered: ‎04-01-2009

Re: Unlock IPhone 4 16GB from Italy

Oh dear, why do people buy phones off Ebay!

Level 1: Joiner
Posts: 5
Registered: ‎22-08-2012

Re: Unlock IPhone 4 16GB from Italy

I can't contact the eBay seller and get my money back... :-(
Other solution to unlock?
Thank's.
Posts: 53,116
Topics: 369
Solutions: 4,831
Registered: ‎04-04-2012

Re: Unlock IPhone 4 16GB from Italy

Other option is to try and get it unlocked at a phone shop or market stall as it will only be barred in UK, however, from a legal point of view the phone belongs to the insurance company that paid out on the claim someone made for it so it should be returned to them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Posts: 53,116
Topics: 369
Solutions: 4,831
Registered: ‎04-04-2012

Re: Unlock IPhone 4 16GB from Italy

If you paid by Paypal and it's within 45 days you can lodge a complaint with Paypal. They will investigate and refund you if they agree with the phone being stolen....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Posts: 1,866
Topics: 23
Kudos: 78
Solutions: 24
Registered: ‎14-08-2008

Re: Unlock IPhone 4 16GB from Italy

Actually, you may find that if it is barred it will stop working in the EU as information is propagated around the various databases

To contact O2 click "Contact us" at the bottom of any O2 page, and click the service you need, or wait for "Live Chat" to appear.

Mobile since 1993
Level 1: Joiner
Posts: 5
Registered: ‎22-08-2012

Re: Unlock IPhone 4 16GB from Italy

 

I bought the phone 10 months ago.... 

At the moment works on O2 Sim.

I found on Internet and eBay sellers that give the service of unlocking.

Do you think it works?

Thanck youagain very much!