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Level 2: Apprentice
fantasticgokart
Posts: 5
Registered: ‎07-06-2012

Unable to setup new iPhone as it says 'NO SERVICE'

I have just received a new iphone, but I am unable to set up the phone as it says NO SERVICE, my friend is sat next to me with an O2 phone and it has 5 bars?

 

The Carrier is set to automatic, the new sim is inserted and the wifi is working fine - does anybody have any ideas?

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jonsie
Posts: 22,237
Topics: 180
Solutions: 1,921
Registered: ‎04-01-2009

Re: Unable to setup new iPhone as it says 'NO SERVICE'

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Level 2: Apprentice
fantasticgokart
Posts: 5
Registered: ‎07-06-2012

Re: Unable to setup new iPhone as it says 'NO SERVICE'

The 'Connect to iTunes' button didn't disappear and change to the 'Use Mobile Connection'?, and it still says that there is No Service :smileysad:

 

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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Latest version of iTunes? Payg or pay monthly? What have you already tried? Which iPhone / sim size
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Level 2: Apprentice
fantasticgokart
Posts: 5
Registered: ‎07-06-2012

Re: Unable to setup new iPhone as it says 'NO SERVICE'

It's an Iphone 4s, pay monthly, micro sim.

 

Well everything is working fine apart from it doesn't seem to be able to find any phone signal, like I say my friend in the same room has five bars on O2. 

I have had a fiddle with all the setting, switching on and off, putting the carrier into manual etc. Not sure what I am doing wrong if anything - the wifi is working perfectly?

 

I updated to OS 5.1.1, but no difference?

 

 

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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Micro sim swap done?
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.
Level 2: Apprentice
fantasticgokart
Posts: 5
Registered: ‎07-06-2012

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Not sure what you mean by this? I have put the micro sim in my phone, my previous phone didn't have a micro sim and is unuseable do to me accidentally sitting on it , hence the new phone.

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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: Unable to setup new iPhone as it says 'NO SERVICE'

If it is on the same number you need to use the swap my sim form see my useful links thread sticky top of apple section or in my signature
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.
Level 2: Apprentice
fantasticgokart
Posts: 5
Registered: ‎07-06-2012

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Ah, yes I did do that - but I don't understand how that can help if I have no phone that can receive the text that is sent?

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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: Unable to setup new iPhone as it says 'NO SERVICE'

You need to find another phone that takes a full size sim or talk to O2 customer services vial live chat online
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.