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Level 2: Apprentice
Posts: 5
Registered: ‎07-06-2012

Unable to setup new iPhone as it says 'NO SERVICE'

I have just received a new iphone, but I am unable to set up the phone as it says NO SERVICE, my friend is sat next to me with an O2 phone and it has 5 bars?

 

The Carrier is set to automatic, the new sim is inserted and the wifi is working fine - does anybody have any ideas?

Posts: 45,897
Topics: 395
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Registered: ‎04-01-2009

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Level 2: Apprentice
Posts: 5
Registered: ‎07-06-2012

Re: Unable to setup new iPhone as it says 'NO SERVICE'

The 'Connect to iTunes' button didn't disappear and change to the 'Use Mobile Connection'?, and it still says that there is No Service Smiley Sad

 

Posts: 14,180
Topics: 247
Kudos: 1,237
Solutions: 1,073
Registered: ‎13-08-2008

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Latest version of iTunes? Payg or pay monthly? What have you already tried? Which iPhone / sim size
iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2016)
Level 2: Apprentice
Posts: 5
Registered: ‎07-06-2012

Re: Unable to setup new iPhone as it says 'NO SERVICE'

It's an Iphone 4s, pay monthly, micro sim.

 

Well everything is working fine apart from it doesn't seem to be able to find any phone signal, like I say my friend in the same room has five bars on O2. 

I have had a fiddle with all the setting, switching on and off, putting the carrier into manual etc. Not sure what I am doing wrong if anything - the wifi is working perfectly?

 

I updated to OS 5.1.1, but no difference?

 

 

Posts: 14,180
Topics: 247
Kudos: 1,237
Solutions: 1,073
Registered: ‎13-08-2008

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Micro sim swap done?
iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2016)
Level 2: Apprentice
Posts: 5
Registered: ‎07-06-2012

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Not sure what you mean by this? I have put the micro sim in my phone, my previous phone didn't have a micro sim and is unuseable do to me accidentally sitting on it , hence the new phone.

Posts: 14,180
Topics: 247
Kudos: 1,237
Solutions: 1,073
Registered: ‎13-08-2008

Re: Unable to setup new iPhone as it says 'NO SERVICE'

If it is on the same number you need to use the swap my sim form see my useful links thread sticky top of apple section or in my signature
iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2016)
Level 2: Apprentice
Posts: 5
Registered: ‎07-06-2012

Re: Unable to setup new iPhone as it says 'NO SERVICE'

Ah, yes I did do that - but I don't understand how that can help if I have no phone that can receive the text that is sent?

Posts: 14,180
Topics: 247
Kudos: 1,237
Solutions: 1,073
Registered: ‎13-08-2008

Re: Unable to setup new iPhone as it says 'NO SERVICE'

You need to find another phone that takes a full size sim or talk to O2 customer services vial live chat online
iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2016)