Unable to make calls on I phone 5

[Anonymous]

I have had my phone since last feb and had no problems. However last week I was midway through a call and got cut off. Since then, I have been unable to make or receive calls.

I have tried turning off and on. I've cleared the data and cookies too but still has not fixed problem.

All other functionality is working as it should !

[Anonymous]

Hi

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset Network Settings.

Check your mast status here http://status.o2.co.uk

Self help Thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

This May sound cheeky but do you have minutes left in your allowances and is the bill paid if on contract.

[Anonymous]

I'm paid update and as Well within my limit. I barely use 30 mins a month but I have not even been able to receive incoming calls .

[Anonymous · Accepted solution]

Ring O2 on 202 To have your account checked if the above tips don't work.

[MI5]

That's strange if data and texts are still working OK?
If not it could be your sim card that has failed so you would need to get a replacement.
Easy to do in store or order through CS and complete the sim swap online.

SIm swap form if required http://swapmysim.o2.co.uk/

[Anonymous]

Certainly is a conundrum.

One final option would be an Apple Genius Bar Appointment.

http://www.apple.com/uk/retail/geniusbar/

[jonsie]

Is the phone showing network coverage and have you tried cleaning the sim card.

[Anonymous]

Or try your SIM card in an alternative phone as a process of elimination.