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URGENT

Anonymous
Not applicable

Hello,

I can't send message & I haven't 3G since 2days, why ?

 

Regards,

Geoffrey

Message 1 of 11
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jonsie
Level 94: Supreme
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First thing to try is your postcode for mast faults here http://status.o2.co.uk/

Try cleaning the sim and rebooting the phone. 

Check the message centre number by opening messages, settings and the centre number should be one of these.

The message service centre settings are as follows:

+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go

You'll need to check that the message centre number starts with +44 and not 0044

Message 2 of 11
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MI5
Level 94: Supreme
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What phone have you got?
Contact or payg?
Bill paid or have credit?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 11
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jonsie
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Message 4 of 11
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Anonymous
Not applicable
Have you reset your phone to factory status
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Anonymous
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Hi @Anonymous I hope you were able to resolve this issue but let us know if you still need our help.
Message 6 of 11
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PiedPiper
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Isn't it irritating when someone leaves a message entitled "Urgent" and doesn't bother to to respond to the people trying to help. Makes you wonder why you bother!!

Message 7 of 11
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perksie
Level 69: Guiding Light
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@PiedPiper wrote:

Isn't it irritating when someone leaves a message entitled "Urgent" and doesn't bother to to respond to the people trying to help. Makes you wonder why you bother!!


Possibly they couldn't get on due to the problems the site has been having.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 8 of 11
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jonsie
Level 94: Supreme
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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:

@PiedPiper wrote:

Isn't it irritating when someone leaves a message entitled "Urgent" and doesn't bother to to respond to the people trying to help. Makes you wonder why you bother!!


Yes, very Evil

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 11
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