URGENT

[Anonymous]

Hello,

I can't send message & I haven't 3G since 2days, why ?

Regards,

Geoffrey

[jonsie]

First thing to try is your postcode for mast faults here http://status.o2.co.uk/

Try cleaning the sim and rebooting the phone. 

Check the message centre number by opening messages, settings and the centre number should be one of these.

The message service centre settings are as follows:

+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go

You'll need to check that the message centre number starts with +44 and not 0044

[MI5]

What phone have you got?
Contact or payg?
Bill paid or have credit?

[jonsie]

Yes we need more info and also any thing that's been tried so far. ....

[Anonymous]

Have you reset your phone to factory status

[Anonymous]

Hi @Anonymous I hope you were able to resolve this issue but let us know if you still need our help.

[PiedPiper]

Isn't it irritating when someone leaves a message entitled "Urgent" and doesn't bother to to respond to the people trying to help. Makes you wonder why you bother!!

[perksie]

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@PiedPiper wrote:

Isn't it irritating when someone leaves a message entitled "Urgent" and doesn't bother to to respond to the people trying to help. Makes you wonder why you bother!!

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Possibly they couldn't get on due to the problems the site has been having.

[jonsie]

Hopefully they are sorted now 

[MI5]

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@PiedPiper wrote:

Isn't it irritating when someone leaves a message entitled "Urgent" and doesn't bother to to respond to the people trying to help. Makes you wonder why you bother!!

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Yes, very