Hello,
I just have a quick question just to clarify how this whole 14 day cooling off period works. I had ordered the iPhone 6, which was delivered on Friday, but wish to change it to the iPhone 6 plus (that's the very short version of a long story). Now I know I'm going to wait a while for the other model, and it's been given the 'ok' to send back from when I was chatting to an employee of O2 when calling up. I was just stupid enough to forget to ask what happens once I've returned the phone and cancelled my order?
Do I have to wait for the status of the phone to be 'returned' before I can order a new one? And then do I still keep the same sim card which was sent to me with this phone? If that's not the case, am I able to just order a new contract/phone, while the other is in transit back to O2? I just don't particularly want to have to wait at least another week or so to order a phone which is now 6-7 weeks on backorder...
any advice/help would be appreciated! 
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You should have organised the swap whilst on the phone to CS as you won't be able to order another phone now until your account resets to show your upgrade options again.
I'd get back onto CS to try and expedite the process a bit quicker.
I'd get back onto CS to try and expedite the process a bit quicker.
