on 24-06-2010 10:24
My solution was to take out the number it automatically puts in and re-enter the number completley myself.
Worked a charm then first time!
on 24-06-2010 10:33
Sim serial number
Please enter your 19 digit sim serial number (SSN) of your new micro sim. It starts 894411
Sorry, there's something wrong with the serial number you entered. Please re-enter your sim serial number.
Customer support says User busy...
on 24-06-2010 10:34
on 24-06-2010 10:44
O2 site wouldnt recognise the 19 digit sim code, after numerous attempts and even typing the first 5 digits manually.
I refreshed the page to see if that would help, which took me back to the first step - mobile number entry, this sent me another text code, so tried again - still no joy.
Left it 20 minutes, got a new code via text (as last one had expired- only last 15 mins!), entered the 19 digit number again, clicked continue and it jumped straight back to the phone number entry page!
Now it says I've used all 3 attempts and to try tommorow! Didn't realise I had a limited number of chances!! Very flustrating.
on 24-06-2010 10:57
and yes, no luck with calling customer services as expected!
on 24-06-2010 11:07
No service on both iPhones, probably the SIM was activated in the shop. Just finishing syncing my 5000 photos in iTunes and then will switch Airplane mode ON / OFF and see if the iPhone picks up the signal. (Alternatively can try a power off / on)
on 24-06-2010 11:26
I have been told to go back to the store which is a 25 mile round trip and I cannot do this until tomorrow so I am not very happy at all.
No joy with phoning O2 as they're busy, so I'm a bit annoyed at the moment to say the least!