Apple iOS Devices (iPhone, iPad, etc.)

[jonsie Level 61: Brainiac]

I used the online chat just last and it took 10 minutes.
http://goo.gl/S691i :: Customer Service Adviser
Ignore the message at the top and just click the chat button at the bottom.
Just have your mobile number and your new sim serial number. Don't tell them you have cut down your sim,there's no need if it's working ok.
Incidentally you could just have ordered a free sim online from O2, mine took 3 days.

[Space_is_Orange]

Ok thanks do i have to connect my new iPhone and sim to iTunes first or does it not matter?

[jonsie Level 61: Brainiac]

No you don't need itunes, just make sure you have everything you need from your old sim as it will be deactivated once the number has been removed.

[jonsie Level 61: Brainiac]

Also sent you a PM about an hour ago which you haven't picked up yet.

[Space_is_Orange]

Also sent you a PM about an hour ago which you haven't picked up yet.

Thanks that helps I am at work and can only view on my iPhone, just wondering though will o2 know it's not a micro sim by the sim number, surely the sim number will be on a database that tells o2 whether it is standard or micro.
I will try the swap my sim link as well

[jonsie Level 61: Brainiac]

it doesn't matter. Just tell them it's a sim swap you don't need to mention iphone at all. You've got a new sim and you wish to transfer the number from your existing sim.

[Desmo]

I've tried to do the sim swap online twice now and it's still not working. First one was yesterday morning at 9.30 and then I tried it again at 10.30 this morning. Put my mobile number in, got the text with code and then entered that followed by the new microsim serial.
I'm not doing anything daft or missing anything out am I?

[adamtemp64]

i had 2 work 3rd phone failed had to ring customer services and they sorted it

[Desmo]

My problem is that I've got myself and the wife an iPhone 4S for Christmas, upgrading from our 3GS's. She doesn't know this so I can't risk swapping her SIM if it doesn't happen smoothly and within a few hours/overnight. Looks like I'll have try and do it on Christmas day and keep my fingers crossed