cancel
Showing results for 
Search instead for 
Did you mean: 

Sim swap

Anonymous
Not applicable
Help having issues swapping my pay and go sim to my new monthly sim
Message 1 of 11
3,065 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Which bit? How far have you got?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 11
2,975 Views

Anonymous
Not applicable
i have followed the process set out by O2 and nothing's happened to be honest I'm getting really frustrated
Message 3 of 11
2,974 Views

Anonymous
Not applicable
I text the 202 number from my pay and go sim supplied the number of my new sim and they said it can take up to 24 hours it's now been 3 days
Message 4 of 11
2,964 Views

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Just tell us what you have been told and what you have done and we'll try and help further.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 11
2,963 Views

Anonymous
Not applicable
Everybody I've spoken too has never had any problems I just want to keep my pay and go number on my new monthly contract
Message 6 of 11
2,954 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Anonymous
Not applicable
I just followed the sim swap process by text to 20220 I'm sure the messages are generic but it all seems fine as I said it's been 3 days
Message 8 of 11
2,945 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Sounds like it hasn't been actioned. I would try the form or repeat the text process.

Has the old sim lost service and have you rebooted the phone with the new sim in?

Message 9 of 11
2,939 Views

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Has the old sim stopped working yet?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 11
2,918 Views