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Sim swap

Anonymous
Not applicable

on ‎30-09-2014 22:26

on ‎30-09-2014 22:26

Help having issues swapping my pay and go sim to my new monthly sim
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MI5
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on ‎30-09-2014 22:30

on ‎30-09-2014 22:30

Which bit? How far have you got?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎30-09-2014 22:30

on ‎30-09-2014 22:30

i have followed the process set out by O2 and nothing's happened to be honest I'm getting really frustrated
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Anonymous
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on ‎30-09-2014 22:32

on ‎30-09-2014 22:32

I text the 202 number from my pay and go sim supplied the number of my new sim and they said it can take up to 24 hours it's now been 3 days
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MI5
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on ‎30-09-2014 22:32

on ‎30-09-2014 22:32

Just tell us what you have been told and what you have done and we'll try and help further.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

on ‎30-09-2014 22:35

on ‎30-09-2014 22:35

Everybody I've spoken too has never had any problems I just want to keep my pay and go number on my new monthly contract
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jonsie
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on ‎30-09-2014 22:37

on ‎30-09-2014 22:37

Have you used the form here : Swap my sim

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎30-09-2014 22:38

on ‎30-09-2014 22:38

I just followed the sim swap process by text to 20220 I'm sure the messages are generic but it all seems fine as I said it's been 3 days
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jonsie
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‎30-09-2014 22:41 - edited ‎30-09-2014 22:42

‎30-09-2014 22:41 - edited ‎30-09-2014 22:42

Sounds like it hasn't been actioned. I would try the form or repeat the text process.

Has the old sim lost service and have you rebooted the phone with the new sim in?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎30-09-2014 22:42

on ‎30-09-2014 22:42

Has the old sim stopped working yet?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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