on 15-05-2012 14:47
For some unknown reason (I had made no changes to any settings) my email servers have completely stopped working since Friday last.
After much kerfuffle, I've now got the incoming server working and mail coming through, but the outgoing server willnot respond. I've tried re-entering the primary server details but to no avail.
When verifying details it times out with "The SMTP server is not responding. Check your network connection and that you entered the correct information at "outgoing mail server" field".
Yes, I am connected to my network.
I have set the fields up as follows
SERVER - switched to 'ON'
Host name: smtp.o2.co.uk
user name: firstname.lastname@example.org
password: as set up
use ssl: OFF
server port: 25
when I click 'done' it starts "verifying" but then times out and responds with above message.
what am I doing wrong, can someone help me with this issue?
Solved! Go to Solution.
on 15-05-2012 14:55
You can't use the O2 SMTP server with a Virgin account. Either use your O2 username and password or your Virgin SMTP server with authorisation (if it is allowed)
on 15-05-2012 15:00
Apologies, if I've got this wrong, but it has been working fine for around 18months, until last Friday.
I changed my o2 user name today (when trying to resolve the id problem as I was prompted when signing in to O2 to change it) to reflect my virgin email id - so I am using my o2 id and password when entering the details
Has something just changed with O2 and virgin to affect this?
15-05-2012 15:01 - edited 15-05-2012 15:03
http://www.o2.co.uk/ispsettings select the drop down for virgin try the steeings using your virgin details
Also check itunes settings for email sync is unchecked
on 15-05-2012 15:05
It should not have worked with @Virgin.net it should be an @o2.co.uk address.
The log in to O2 Website has changed recently but this has not changed anything to do with the mail servers
15-05-2012 15:12 - edited 15-05-2012 15:13
Have you got wifi disabled when setting this up?
Also have you tried deleting the account fully and setting up again from scratch?
on 15-05-2012 15:16
I'm not sure what the solution is now, as I said it has been working just fine. Do I have to abandon using the virgin account on my IP4 to reply to mail or is there a work around?
on 15-05-2012 15:18
looks like virgin have stopped using port 25