Refresh

[Anonymous]

hi all I have just used O2 refresh to get an upgrade. I chose an iPhone 6 plus but cannot for the life of me get used to it, I got it last Tuesday 14th October. The phone is still in tip top condition. Can I exchange it ????? Really regret changing from andoid note 3 😞

[MI5 · Accepted solution]

Yes, you have 14 days so get in touch with CS quickly http://www.o2.co.uk/contactus

[jonsie]

You need to do it asap and get a Note 4...

[Anonymous]

Can I do that and do I just contact the store I got it from to do so ?..

[Anonymous]

Yes take it and all accessories included and paperwork back.

[MI5]

You can do it in store and it's probably easiest but I'd still get it logged on my account by calling in.

[Anonymous]

You can only exchange once.

So please have a play with the high street demo model before committing.

[jonsie]

You will just be billed for what you have used but as said make customer service aware.

[MI5]

The only problem with a Note 4 is actually getting one at the mo......

[Anonymous]

Thanks for the advice folks very precise. I will keep you posted.