Refresh contract

[Anonymous]

Hi
I just visited an O2 store and waited around for ages to be told the answer to my question "err don't know ring customer services" being disabled and unable to stand for more than a few minutes is not pleasant either.
Anyway the question I'm asking is I upgraded to a refresh co tract for the iPhone 6.
I want to pay some of the money owing off towards the handset coat to reduce it down by around 50% then hopefully in a few months time pay it off completely. The assistant at the store obviously didn't know so in hoping someone may have done this and weather it's possible to pay off some of the cost or does it have to be the full amount.
Thanking you in advance for any replies
Ash

[MI5 · Accepted solution]

Yes, you can make payments towards the device plan either in full or part.
It can now be done through your My O2 http://www.o2.co.uk/myo2
or by calling CS on 202 from your phone.

[Anonymous]

Hi


Not a good experience at the shop indeed.

Hopefully you can now pay some off your handset plan.

[Cleoriff]

Hi @Anonymous 

Not a good experience. if you follow the advice given by @MI5  you should be sorted. All the best

[Anonymous]

Sorry to hear your experience. Please follow Mi5's advice and let us all know how you get on.

[Anonymous]

Thanks guys as always appreciate your input

[Anonymous]

Welcome.

Take care.

[MI5]

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@Anonymous wrote:
Thanks guys as always appreciate your input

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Always a pleasure

[Anonymous]

Thanks guys always a pleasure to come on here as you always get the best advice.