I sent recently a HD2 Phone of to a Mobile Mail in company recently (a top name one i think on here too) and they offered £150+ for the phone. Ok for me as i had just bought a Sim free iphone 4.
They emailed me advising that they had reduced the payement by £30 as there was a scratch on the screen. I had 3 days to let them know if i wanted the phone back. Whats even more interesting, the reduced monies went into my back the same day that i had 3 days to see if i wanted my phone back.
Well I can tell you there wasnt and the phone was in amazing, infact factory condition.
I rang, emailed and even said i will fight all the way and I have an witnes who would vouch that the phone is in superb condition etc. Oh and by the way, I even had photos of the phone and video to prove the condition and more proof was the phone was placed in 2 padded envelopes and a cushioned box and witnessed too.
Next day I got the £30 and a Oh sorry we looked at the wrong phone excuse.
It shows you what they can really do, but dont be bullied by them. I also think they got fed up of my emails and phone calls. I even found there landline number they use so i didnt even pay for a call.
I will never use them again and use the other company i always used to send my mobiles of to and received superb service.
Carphone warehouse also offers a good service too and monies take a couple of days to be credited into your bank
Iphone 5 * SE T68i * On and On * 2GB Data * O2 Wallet * O2 Legacy Broadband * TU GO