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Recent Usage Information no longer available online

Kiwiaccent
Level 1: Joiner
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Unless you make charges which are outside your contract terms, you can no longer see the Recent usage which is totally wrong.  I rely on nbeing able to long in check the number of calls and time spent on each to a particular lcient in order that I can on bill.  They took this facility away recently and I will now after 15 years of loyalty look to move elsewhere as all other providers hold this information.

 

O2 you simply do not think things through...time and time again......

Message 1 of 36
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MI5
Level 94: Supreme
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Still working fine for me.....

Bill.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 36
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jonsie
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Are those on your last bill or current usage?

Has the landing page changed for you? Mine is completely different now.

Message 12 of 36
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MI5
Level 94: Supreme
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That is this current month so far and yes I have the new landing page but still have the button for "View my bill"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 36
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MI5
Level 94: Supreme
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Bill2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 36
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Anonymous
Not applicable
I have exactly the same as mi5 on my ipad and pc the landing page is different but you can still access it the same after you click view latest bill you also have the option of previous bills
Message 15 of 36
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jonsie
Level 94: Supreme
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I have the view latest  bill button but that just shows the last bill. What I can't see is a list of calls/texts that I made yesterday. I used to be able to do so because 'recent charges' showed them whether they were chargeable or not.

Message 16 of 36
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Anonymous
Not applicable
It still does on mine click on recent charges then what I've used
Message 17 of 36
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jonsie
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Message 18 of 36
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Anonymous
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Yes when I click on recent charges another link comes up titled what I've used and that then shows all calls texts etc all within allowance
Message 19 of 36
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MI5
Level 94: Supreme
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View latest bill >What I've Used >Voice Calls
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 20 of 36
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