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Level 1: Joiner
nath17
Posts: 2
Registered: ‎29-08-2012

Problem to unlock my iPhone 4

Hi,

I tried several time to unlock my iPhone 4 and always get 2 messages back from O2:

 

"Thank you for your iPhone unlatching request.

I'm sorry, we have not been able to unlatch your iPhone at this time.
The reason given is: Sorry, you have not passed our security checks with
the information that you have provided. Kindly check that you have
provided the correct information.
Thank you,

O2 Customer Service"

 

OR

 

"Thank you for your iPhone unlatching request.

I'm sorry, we have not been able to unlatch your iPhone at this time.
The reason given is: An IMEI has not been provided
Thank you,

O2 Customer Service"

 

BUT these messages are wrong, I provided the exact information and the IMEI number.

 

Can you tell me what am I doing wrong? It is really annoying !

 

Thank you.

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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 947
Solutions: 1,018
Registered: ‎13-08-2008

Re: Problem to unlock my iPhone 4

Are you on contract or payg?

 

 

If on contract ring o2 202 for free and explain the issue

 

If on payg it will cost to ring o2 but again worth doing 4445 25p a call from your mobile.

 

If you are out of the country that could be an issue but it can be done.

 

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Level 1: Joiner
nath17
Posts: 2
Registered: ‎29-08-2012

Re: Problem to unlock my iPhone 4

I am on Pay&Go so I will try the number thank you

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Level 1: Joiner
paulio2012
Posts: 2
Registered: ‎30-08-2012

Re: Problem to unlock my iPhone 4

I am having the same problem, i live in spain and purchased a second hand 3gs,  i have a uk o2 sim so didnt think it would be too much hassle  but after 3 attempts  i keep getting the  unable to unlatch as the imei and number arent registered? have i brought a dodgy phone ( it makes and recieves calls etc so im guessing not ) or am i doing something wrong ?

 

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jonsie
Posts: 18,262
Topics: 157
Solutions: 1,817
Registered: ‎04-01-2009

Re: Problem to unlock my iPhone 4

[ Edited ]

O2 can't associate the phone with the IMEI because the sim has not been used on the O2-UK network. The phone isn't dodgy, it needs to be used in the UK to register the IMEI before O2/Apple can unlock it.

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Level 1: Joiner
paulio2012
Posts: 2
Registered: ‎30-08-2012

Re: Problem to unlock my iPhone 4

oh ok thanks, for a moment i thought id brought a dodgy phone !

I am flying back to the uk in a few days so i will be using it there anyhow, so that should solve the problem.

Thanks for the info, much appreciated :smileyhappy:

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jonsie
Posts: 18,262
Topics: 157
Solutions: 1,817
Registered: ‎04-01-2009

Re: Problem to unlock my iPhone 4

That's good and saves you a lot of problems. Just make a couple of alls and send a text or so. If it's P&G you obviously need £15 credit on the phone when you fill in the unlock form.

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